CX Strategy & Transformation Lead

Pru Life UK; Manila; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

Pru Life UK is looking for a strategic leader to drive customer experience projects aimed at improving satisfaction and loyalty metrics. You will oversee customer data analysis and ensure timely delivery of initiatives across the organization.

This role involves collaboration with various teams to establish cross-functional improvement practices, leveraging Lean Six Sigma methodologies for successful outcomes. Strong stakeholders' confidence and disciplined execution are vital for success.

Qualifications

• Experience in managing strategic customer experience projects.
• Ability to drive process redesign and service improvement.
• Strong analytical skills to oversee Voice of Customer programs.

Responsibilities

• Lead strategic customer experience projects and transformation initiatives.
• Oversee customer feedback programs and data analysis.
• Develop business cases and project charters for initiatives.

Skills

Customer experience project management

Data analysis

Lean Six Sigma

Stakeholder management

Job description

Pru Life UK is looking for a strategic leader to drive customer experience projects aimed at improving satisfaction and loyalty metrics. You will oversee customer data analysis and ensure timely delivery of initiatives across the organization.

This role involves collaboration with various teams to establish cross-functional improvement practices, leveraging Lean Six Sigma methodologies for successful outcomes. Strong stakeholders' confidence and disciplined execution are vital for success.