CX Strategy & Channel Engagement Officer

Metrobank; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

Metrobank seeks a Junior Officer in the Branch Banking Sector to support the Customer Experience Division. You will listen to customer feedback and design customer service experiences that resonate with clients, helping the bank anticipate needs and elevate service in the branch.

You will work with marketing, sales, product and customer service teams to align efforts and deliver a cohesive customer experience in the branch, supporting CX goals and channel execution strategies.

Responsibilities

• Design customer service initiatives using customer insights and branch understanding to enhance service delivery.
• Collaborate with marketing, sales, product and CS teams to deliver a cohesive customer experience in the branch.
• Support CX competency development and performance improvement through initiatives and related projects.
• Contribute to channel execution strategies, ensuring communications are go-to-market ready and aligned with customer scenarios.

Job description

Metrobank seeks a Junior Officer in the Branch Banking Sector to support the Customer Experience Division. You will listen to customer feedback and design customer service experiences that resonate with clients, helping the bank anticipate needs and elevate service in the branch.

You will work with marketing, sales, product and customer service teams to align efforts and deliver a cohesive customer experience in the branch, supporting CX goals and channel execution strategies.