CX Ops. Fintech Intern

DiDi Chuxing; Mexico; On-site; MXN 100,440 - 156,240; Part time

Job summary

DiDi Global Inc. is the world’s leading mobility technology platform, offering app-based services across markets including Asia-Pacific, Latin America and Africa.

As a CX Operations Intern, you will support data collection, analysis, and research to understand customer pain points and improve service. You will work with analysts on real projects, learning how data turns into decisions affecting millions of users.

Qualifications

• Current enrollment in a Bachelor's program (Business, Engineering, Economics, Data, or a related field).
• Strong analytical mindset and attention to detail.
• Curiosity about customer experience, operations, and data-driven decisions.
• Working proficiency in Excel or Google Sheets; exposure to data visualization tools is a plus.
• Ability to break problems into smaller parts and work in a structured way.
• Clear written and verbal communication and advanced English.

Responsibilities

• Helping collect, organize, and clean customer feedback from surveys, reviews, and support interactions.
• Supporting the preparation of Voice of Customer (VoC) and customer experience reports.
• Tracking customer experience and operational metrics, and flagging trends or issues you notice.
• Assisting with root cause analysis to understand why customers run into specific problems.
• Conducting market and competitor research on industry trends and best practices.
• Building dashboards, charts, and slides that help the team share what the data says.
• Supporting customer journey mapping and documentation of customer service processes.
• Partnering with analysts and cross-functional teams (Product, Operations, Marketing, Frontline) to gather information for ongoing projects.

Skills

Analytical mindset

Attention to detail

Curiosity about customer experience

Clear written and verbal communication

Advanced English

Education

Bachelor's program enrollment

Tools

Excel

Google Sheets

Job description

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

As a CX Operations Intern, you will support the Customer Experience and Customer Service team with data collection, analysis, and research that helps the team understand customer pain points and improve service. You will work alongside analysts on real projects, learning how customer feedback and operational data turn into decisions that affect millions of users.

It fits someone curious about data, customer experience, and how a large tech platform operates.

In this role, you'll be...

• Helping collect, organize, and clean customer feedback from surveys, reviews, and support interactions.
• Supporting the preparation of Voice of Customer (VoC) and customer experience reports.
• Tracking customer experience and operational metrics, and flagging trends or issues you notice.
• Assisting with root cause analysis to understand why customers run into specific problems.
• Conducting market and competitor research on industry trends and best practices.
• Building dashboards, charts, and slides that help the team share what the data says.
• Supporting customer journey mapping and documentation of customer service processes.
• Partnering with analysts and cross-functional teams (Product, Operations, Marketing, Frontline) to gather information for ongoing projects.

We're eager to be in touch because you have...

• Current enrollment in a Bachelor's program (Business, Engineering, Economics, Data, or a related field).
• A strong analytical mindset and attention to detail.
• Curiosity about customer experience, operations, and how businesses make decisions with data.
• Working proficiency in Excel or Google Sheets; any exposure to data visualization tools is a plus.
• The ability to break a problem into smaller parts and work through it in a structured way.
• Clear written and verbal communication.
• Comfort working in a fast-paced, collaborative environment.
• Advanced English.

You’ll love working at DiDi because...

• We create user value – we strive to always create valuable experiences for our users in everything we do.
• We are data-driven – we are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• Win-win Collaboration – success is a team sport. When we work to help our partners and colleagues win, we win, too.
• We believe in integrity – integrity is at the very core of our business. We are people who always want to do the right thing.
• Growth – we always strive to do better, venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• Diversity and Inclusion – diversity is one of our biggest strengths. Our differences are what make us distinct, and we respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment.