Sr Enterprise Developer (Power Platform Developer)

20 DexCom Philippines Inc; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Comprehensive benefits program

Career development opportunities

Tuition reimbursement

Job summary

Dexcom Corporation is a global leader in continuous glucose monitoring (CGM) with a mission to empower health through innovation. We are seeking a technically adept professional to design and maintain AI-driven support workflows using Copilot Studio and Power Platform.

You will translate strategies into structured orchestration logic, configure tools for accurate responses, and integrate workflows across Microsoft Apps and SharePoint.

Qualifications

• Bachelor’s degree in a technical discipline is typically required.
• 5–8 years related experience (or Master’s degree with 2–5 years) in a relevant field.
• Experience with Copilot Studio, Power Platform or similar AI/automation platforms.

Responsibilities

• Build and maintain AI-driven support workflows using Copilot Studio, PowerApps, and automation tools.
• Translate defined strategies into structured orchestration logic and workflows.
• Configure tools to ensure accurate responses and proper flow routing.
• Implement orchestration across systems (e.g., Microsoft Apps, SharePoint).
• Troubleshoot and update workflows based on product changes and feedback.
• Partner with QA and other teams to validate workflows for accuracy and usability.

Skills

Copilot Studio

Power Platform

AI orchestration

Workflow design

Process improvement

Cross-functional collaboration

Education

Bachelor’s degree in technical discipline

Master’s degree (optional)

Tools

SharePoint

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Our Technical Support GPO (Global Process Organization) team is a collaborative group of trainers, technical writers, process thinkers, and support partners dedicated to enabling exceptional customer experiences at Dexcom. We work closely with Technical Support, Product, and Customer Advocacy to transform complex systems and workflows into clear, actionable knowledge and guided support experiences. Through continuous improvement, thoughtful process design, and strong cross-functional collaboration, the team ensures our support organization is always equipped with accurate, up-to-date, and easy-to-use resources.

Where you come in:

• Build and maintain AI-driven support workflows using Copilot Studio, PowerApps, and automation tools based on direction from Service Management.
• Translate defined support strategies and requirements into structured orchestration logic, including topics, decision trees, and workflow configurations.
• Configure and update tools, ensuring accurate responses, proper flow routing, and alignment with approved support processes.
• Implement orchestration across systems (e.g., Microsoft Applications, SharePoint sites, etc) to ensure a seamless support experience.
• Support ongoing updates to workflows and AI behavior based on process changes, product updates, and feedback from different teams.
• Troubleshoot and resolve issues within orchestration flows, including failed responses, incorrect routing, or logic gaps.
• Partner with QA, Technical Support Operations, and other teams to validate workflows and ensure accuracy and usability.
• Document orchestration logic, configurations, and updates to maintain consistency and support scalability.

What makes you successful:

• You think in systems, orchestration layers, and end-to-end workflows, not just isolated tools or content.
• You have hands-on experience with Copilot Studio, Power Platform, or similar AI/automation platforms, and understand how to operationalize them at scale.
• You can translate ambiguous, real-world support interactions into structured logic, decision trees, and AI-assisted flows.
• You balance deterministic design (rules, flows, QA standards) with generative AI capabilities, knowing when to use each effectively.
• You are highly analytical and use data to optimize agent performance, reduce failure rates, and improve user outcomes.
• You collaborate effectively across Technical Support, Product, QA, etc. to align AI solutions with business needs.
• You are detail-oriented with strong governance awareness, ensuring solutions meet quality, compliance, and documentation standards.
• You are comfortable iterating in a fast-moving environment, testing and refining AI-driven solutions through pilot and scaled deployments.
• You proactively identify gaps in workflows, knowledge, and tooling—and design scalable solutions to address them.
• You proactively identify gaps, inefficiencies, and opportunities for improvement.

What you’ll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required: 0-5%

Experience and Education Requirements:

Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.

AI in Hiring Notice:

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people. At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional. Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomPhilippines

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.