CX Insights Analyst - Remote (Manila)

TTEC; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Tuition reimbursement

Competitive compensation

Job summary

TTEC is seeking a Business Analyst to join its remote team in Metro Manila, Philippines. You’ll be part of our Business Intelligence and Analytics group, turning customer experience data into actionable insights that guide strategy and improve outcomes.

In this role you’ll build dashboards, perform data analysis, and craft data stories for leaders across CX operations. Expect collaboration, impact, and a supportive environment with competitive pay and benefits.

Qualifications

• Demonstrated ability in data analysis tools such as Tableau, Zendesk Analytics, Talkdesk Explore.
• Familiarity with CX technology platforms and customer journey analytics like Zendesk, Talkdesk.

Responsibilities

• Dive deep into CX datasets to uncover trends and opportunities.
• Produce reports, dashboards, and visualizations to highlight actionable takeaways.
• Anticipate CX data needs and pull KPIs that align with goals.

Skills

Tableau

Zendesk Analytics

Talkdesk Explore

CX data analytics

Tools

Zendesk

Talkdesk

Job description

TTEC is seeking a Business Analyst to join its remote team in Metro Manila, Philippines. You’ll be part of our Business Intelligence and Analytics group, turning customer experience data into actionable insights that guide strategy and improve outcomes.

In this role you’ll build dashboards, perform data analysis, and craft data stories for leaders across CX operations. Expect collaboration, impact, and a supportive environment with competitive pay and benefits.