CX Automation & AI Projects Lead

Guesty; Makati; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

HMO with Dental Coverage

Life Insurance

Wellness Programs

Performance Bonuses

Employee Referral Program

Professional Development

24 Paid Leaves

Milestone Celebrations

Weekly Office Perks

Job summary

Guesty in the Philippines is seeking a hands-on CX Automations & Projects Lead to guide a team of Automation Engineers and own planning, delivery, and tracking of CX automation, tooling, and AI initiatives.

You will partner with cross-functional teams to turn CX challenges into scalable solutions, keep projects on time and budget, and continuously improve support operations.

The role offers a hybrid work setup with opportunities to shape data-driven processes across Guesty’s global CX function.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years of experience in project management with a track record of delivering projects.
• Proven experience developing or delivering automation, tooling, or AI solutions.
• Experience leading or managing a team.
• Strong leadership, communication, and interpersonal skills.
• Experience working with cross-functional teams and stakeholders.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong data analysis and reporting skills.

Responsibilities

• Lead, mentor, and develop a team of Automation Engineers, setting priorities and ensuring high-quality delivery.
• Own a portfolio of CX automation, tooling, and AI projects from scoping and design through implementation and adoption.
• Develop and manage project plans, timelines, and budgets in collaboration with project teams.
• Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders.
• Coordinate and lead project meetings, ensuring team members understand their responsibilities and deadlines.
• Establish project governance and keep project documentation complete and up to date.
• Facilitate communication and collaboration across teams, ensuring all stakeholders are informed and engaged.
• Identify opportunities for process improvement and implement changes that increase efficiency and effectiveness.
• Track and report on the impact of delivered projects using clear, data-driven metrics.

Skills

Leadership

Project management

Cross-functional

Data analysis

Communication

Education

Bachelor’s degree

Tools

Automation tooling

AI solutions

Job description

Guesty in the Philippines is seeking a hands-on CX Automations & Projects Lead to guide a team of Automation Engineers and own planning, delivery, and tracking of CX automation, tooling, and AI initiatives.

You will partner with cross-functional teams to turn CX challenges into scalable solutions, keep projects on time and budget, and continuously improve support operations.

The role offers a hybrid work setup with opportunities to shape data-driven processes across Guesty’s global CX function.