Customs Assistant

DSV Road GmbH; Philippines; On-site; PHP 290,000 - 357,000; Full time

Job summary

DSV Road GmbH in Manila, Philippines, is seeking a Customs Assistant to support pre-lodgment and customs clearance activities. You will verify invoice data, compile lines, and liaise with internal teams to meet KPI-driven deadlines.

The role requires proficiency in MS-Office and basic CW1 knowledge; you will follow SOPs, handle documents, and contribute to process improvements while delivering accurate results as part of the Business Support Services team.

Qualifications

• Graduate of Bachelor of Science in Customs Administration is an advantage but not required.
• Freight-forwarding / logistics education is an advantage.
• Knowledge in CW1 system is an advantage.
• Good Know How in MS-Office (Outlook /Excel - Intermediate to advanced)
• Good Know How in web-based applications / Internet
• Quick comprehension and focused work
• Resilience, ability to prioritize and meet deadlines
• Accurate and reliable working method
• Ability to work in a team & good interpersonal skills
• Openness and flexibility in meeting customer demands / service attitude

Responsibilities

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge/customs activities and queries.
• Sending jobs into pre-lodge/customs.
• Active participation in project for process improvements
• Individual Performance to meet/exceed expectations as defined in the SLA.
• Work under the direction of Team Leader/s.
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined.
• To be a DSV ambassador.
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process.
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

Skills

MS-Office

Excel

Outlook

Web-based applications

Interpersonal skills

Teamwork

Education

Bachelor in Customs Administration

Freight-forwarding / logistics education

CW1 system knowledge

Tools

CW1 system

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Position:

Customs Assistant

Department / Location:

GBS MNL - Business Support Services

Line Reporting:

This role is responsible to timely and accurate vetting and compiling of invoice lines and ends within creating pre-lodgment in timeframes required and /or Customs Administration where the submission is made thru local customs systems. The process is verifying and updating data entry in Customs system and obtaining documents for customs clearance and shall communicate immediately should there be process or documents discrepancy.

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge/customs activities and queries.
• Sending jobs into pre-lodge/customs.
• Active participation in project for process improvements
• Individual Performance to meet/exceed expectations as defined in the SLA.
• Work under the direction of Team Leader/s.
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined.
• To be a DSV ambassador.
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process.
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

Education and Skills

• Graduate of Bachelor of Science in Customs Administration is an advantage but not required.
• Freight-forwarding / logistics education is an advantage.
• Knowledge in CW1 system is an advantage.
• Good Know How in MS-Office (Outlook /Excel - Intermediate to advanced)
• Good Know How in web-based applications / Internet
• Quick comprehension and focused work
• Resilience, ability to prioritize and meet deadlines
• Accurate and reliable working method
• Ability to work in a team & good interpersonal skills
• Openness and flexibility in meeting customer demands / service attitude

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.