Customs Execution Finops Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A.P. Moller - Maersk is seeking a dedicated individual to join their Accounting Operations team in Pasig, Metro Manila. This role involves managing day-to-day Customs-related and financial transactions while ensuring compliance with regulations and accuracy in financial reporting.

The ideal candidate will have 2–3 years of accounting experience and strong email communication skills. Responsibilities include managing customer relationships, resolving complaints, and ensuring timely invoicing and cost recording. Join a company committed to diversity and inclusion.

Qualifications

• 2–3 years of accounting experience is preferable.
• Strong email communication and problem-solving abilities.
• Ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Manage customer relationships and ensure exceptional service.
• Address and resolve customer complaints promptly.
• Ensure accurate and timely generation of invoices for services.

Skills

Email communication

Problem-solving

Attention to detail

Organizational capabilities

MS Office Proficiency

Tools

MS Excel

MS Outlook

Job description

The Accounting Operations function encompasses roles responsible for the day‑to‑day management of Customs‑related and financial transactions. This includes ensuring accuracy, compliance with regulatory requirements, and adherence to accounting principles and standards. The scope covers cost accounting (such as allocation and analysis of direct/indirect costs and variance analysis), budget accounting (including development and monitoring of annual revenue and expense budgets), as well as accounts payable/receivable, billing, and invoicing activities.

This position falls within the administrative career stream, comprising roles that provide skilled technical, administrative, and operational support. Employees may range from entry‑level staff to experienced individual contributors who possess solid technical knowledge and can independently execute specialized tasks that support broader operational goals.

At this level, the colleague works with limited‑scope assignments, exercising independent judgment within defined guidelines. They apply skills gained through job‑related training and hands‑on experience in their specific discipline.

Responsibilities

• Manage customer relationships and deliver exceptional service to both internal and external stakeholders through professional email communication.
• Address and resolve customer complaints or disputes promptly while maintaining alignment with company policies and procedures.
• Collaborate with team members to ensure efficient and effective completion of multiple operational activities.
• Apply problem‑solving skills to identify and address customer issues.
• Maintain and share accurate customer data.
• Escalate complex matters to supervisors or senior colleagues when necessary.
• Knowledgeable on rate cards and translation.
• Ensure month‑end closure activities are done on time.
• Collaboration with multiple teams, CX & SME, sales etc.
• Accurate and timely generation, validation, and dispatch of invoices for customs‑related services.
• Precise recording and reconciliation of costs, taxes, and duties in job systems to maintain financial integrity.
• Compliance with internal controls and external regulations for customs financial processes.
• Delivery of error‑free financial data to support reporting and audit requirements.

Requirements

• 2–3 years of accounting experience is preferable.
• Strong email communication skills and effective problem‑solving abilities.
• Ability to thrive in a fast‑paced, dynamic environment.
• High attention to detail with strong organizational capabilities.
• Ability to manage multiple tasks simultaneously.
• Proficiency in MS Office, particularly Excel and Outlook.
• Ability to work collaboratively in a team and support rotating shifts as needed.
• Strong time‑management skills.
• Flexibility to adapt to shifting priorities and deadlines.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.