Customs Assistant CA

Dsv Air & Sea SAU; Manila; On-site; PHP 391,000 - 580,000; Full time

Job summary

DSV in Manila is seeking dedicated team members to manage the daily workload, action tasks by priority, and ensure KPI targets are met across the center.

As a global transport and logistics leader, DSV offers a dynamic environment that values collaboration, accountability and continuous improvement, with opportunities to grow your career.

Join us to contribute to process enhancements, follow SOPs, and be an ambassador for DSV GBS while delivering high-quality service to customers.

Responsibilities

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling. Check special instructions for specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge activities and queries.
• Sending jobs into pre-lodge.
• Active participation in projects for process improvements
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
• To be a DSV GBS ambassador.
• Responsible for the delivery of set personal targets, i.e. productivity, timeliness and accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Team Player
• Flexible in reporting to different operating hours and process should there be a business need.

Job description

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling. Check special instructions for specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer Pre-lodge activities and queries.
• Sending jobs into pre-lodge.
• Active participation in projects for process improvements
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
• To be a DSV GBS ambassador.
• Responsible for the delivery of set personal targets, i.e. productivity, timeliness and accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Team Player
• Flexible in reporting to different operating hours and process should there be a business need.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.