Customer Value Manager

Coupa Software, Inc.; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Coupa Software, Inc. seeks a Customer Value Manager in the Philippines to manage customer relationships and realize value from Coupa solutions. You will partner with customer teams, drive adoption, and oversee value metrics and roadmaps.

You will work closely with internal Coupa resources to ensure successful outcomes, support renewals, and strengthen long-term relationships with customers.

Qualifications

• Strong experience in customer/value management within SaaS or software environments.
• Proven ability to manage executive relationships and influence outcomes.
• Experience leading cross-functional programs and driving adoption/value realization.

Responsibilities

• Serve as the primary contact for Coupa customers in the Philippines and ensure value realization.
• Develop and execute customer success strategies with customer teams.
• Communicate product updates, capabilities, and value to customers regularly.
• Coordinate between customers and internal Coupa teams and resources.
• Lead value metrics workshops and support value measurement initiatives.
• Create and maintain customer value roadmaps and renewal preparation with AEs.
• Maintain long-term relationships and establish trusted advisor status.
• Share best practices and product updates; participate in marketing initiatives.

Skills

P2P/S2C

Customer success

Sales management

Executive relationships

Program management

Value-based selling

Writing skills

SaaS background

English fluency

Entrepreneurial

Job description

Customer Value Manager – Philippines

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What You’ll Do

The Customer Value Manager is responsible for managing customer relationships and ensuring successful value realization for Coupa customers.

The role acts as the primary point of contact for customers and supports them in achieving their business objectives through effective adoption and expansion of Coupa solutions.

• Serve as the primary point of contact for Coupa customers, ensuring value realization and overall program success.
• Work closely with customer teams to develop and execute customer success strategies.
• Provide regular communication to customers regarding Coupa products, new capabilities, and important updates.
• Act as a consistent point of contact between customers and relevant internal Coupa teams and resources.
• Lead customer value metrics workshops and support value measurement initiatives.
• Develop and maintain customer value roadmaps.
• Conduct scheduled customer check-ins and follow-up meetings.
• Participate in periodic value reviews and performance discussions with customers.
• Monitor customer performance and product adoption.
• Support renewal preparation in collaboration with Account Executives.
• Manage and strengthen long-term customer relationships.
• Establish and maintain a trusted advisor role with customers.
• Share best practices, product updates, and relevant Coupa news.
• Support or participate in customer-focused marketing initiatives.

What You Will Bring to Coupa

• Strong P2P or S2C domain expertise
• Strong background in customer / client success or sales management
• Entrepreneurial Attitude
• Experience with demonstrated success in the following:

• Managing client expectations
• Developing and maintaining executive relationships and associated influencing strategies
• Program management, including managing disparate, cross-functional, cross‑enterprise project teams
• Ability to have value‑based conversations with business executives
• Strong organizational skills
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to executive teams.
• Background in software and SaaS solutions.
• Strong written and verbal English language communication skills.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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