Customer Value Management Lead

Coupa Software, Inc.

Philippines

On-site

PHP 1,500,000 - 2,100,000

Full time

5 days ago

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Job summary

Coupa Software, Inc. in the Philippines seeks a Team Lead - Customer Value Manager to guide a growing team and drive customer value realization across accounts. You will lead workshops, develop value roadmaps, conduct regular check-ins, and collaborate with Account Executives to prepare for renewals.

You should bring proven team leadership, strong P2P/S2C domain knowledge, and excellent communication skills to build trusted advisor relationships and orchestrate cross-functional programs.

Qualifications

Proven experience leading teams and managing projects.
Strong P2P or S2C domain knowledge.
Background in customer success or sales management.
Experience building executive relationships and influencing strategies.
Ability to manage cross-functional, enterprise projects.
Strong communication and professional writing skills.

Responsibilities

Lead customer value workshops and develop value roadmaps.
Conduct scheduled customer check-ins and value reviews.
Prepare for renewals with Account Executives.
Monitor customer performance and manage relationships.
Coach and develop a high-performing Customer Value Manager team.
Drive best practices and cross-functional alignment.

Skills

Team leadership

P2P/S2C domain

Customer success

Executive relationship building

Program management

Value-based conversations

Communication skills

Software/SaaS background

English proficiency

Job description

You should bring proven team leadership, strong P2P/S2C domain knowledge, and excellent communication skills to build trusted advisor relationships and orchestrate cross-functional programs.

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