Insurance Customer Support Specialist | Property & Casualty

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cognizant Technology Solutions Philippines, Inc. is seeking customer-focused professionals to join our team and support clients across Insurance, Banking, Lending, and Financial Services.

You will provide exceptional service for insurance policies and banking products, handle inquiries, and document interactions to ensure accurate account information.

Qualifications

• Completed at least 2 years in college.
• Minimum 18 months BPO or Contact Center experience.
• At least 1 year of Insurance, Banking, Lending, or Financial Services experience.
• Background in Life Insurance, Property & Casualty Insurance, Auto Loans, Mortgage/Property Loans, Banking Operations, Financial Services, Policy Servicing, Claims Support, or Insurance Operations is highly preferred.
• Strong English communication and customer service skills.
• Excellent problem-solving, analytical, and customer relationship management abilities.

Responsibilities

• Provide exceptional customer support for insurance policies, banking products, lending services, and financial accounts.
• Assist customers with policy inquiries, account servicing, coverage information, billing concerns, and service requests.
• Resolve customer concerns accurately while delivering a positive and professional customer experience.
• Maintain accurate documentation of customer interactions and account updates.
• Ensure compliance with company policies, industry regulations, and operational procedures.
• Collaborate with internal teams to address customer concerns and drive timely resolutions.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Strong English

Customer service

Problem solving

Analytical thinking

Education

2 years in college

Job description

Build Your Career in Insurance and Financial Services

Join Cognizant, a global leader in customer experience and business services, and take the next step in your career supporting customers across the Insurance, Banking, Lending, and Financial Services industries. We're looking for customer-focused professionals with experience in Life Insurance, Property & Casualty Insurance, Auto Loans, Mortgage/Property Loans, Banking Operations, or Financial Services.

Job Summary

• Provide exceptional customer support for insurance policies, banking products, lending services, and financial accounts.

• Assist customers with policy inquiries, account servicing, coverage information, billing concerns, and service requests.

• Resolve customer concerns accurately while delivering a positive and professional customer experience.

• Maintain accurate documentation of customer interactions and account updates.

• Ensure compliance with company policies, industry regulations, and operational procedures.

• Collaborate with internal teams to address customer concerns and drive timely resolutions.

• Meet quality, productivity, and customer satisfaction targets.
  

Qualifications

• Completed at least 2 years in college.

• Minimum of 18 months BPO or Contact Center experience.

• At least 1 year of Insurance, Banking, Lending, or Financial Services experience.

• Background in Life Insurance, Property & Casualty Insurance, Auto Loans, Mortgage/Property Loans, Banking Operations, Financial Services, Policy Servicing, Claims Support, or Insurance Operations is highly preferred.

• Strong English communication and customer service skills.

• Excellent problem-solving, analytical, and customer relationship management abilities.
  

WhyJoinUs:

AtCognizant,wedon’tjustofferjobswebuildcareersthatthriveinthedigitalera.

• GrowthThatMattersClearcareerpaths,continuouslearning,andopportunitiestomoveintoleadershiporspecializedroles.Yourenotjustfillingaseatyourebuil

• SupportThatEmpowersAcollaborativeculturewhereyourvoiceisheard,yourideasmatter,andyourwell-beingisprioritizedthroughstrongbenefitsandwork-lifebalance.

• ImpactThatInspiresWorkonglobalaccountsthatshapeindustries,influencemillionsofusers,andgiveyouasenseofpurposebeyondthepaycheck.
  

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*

Yourfuturestartsheregrow,thrive,andmakeanimpactwithCognizant.