Customer Support Specialist with Salesforce

Lexie; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Lexie is hiring a customer service representative in the Philippines. No prior experience is required as training will be provided. You will engage with clients across multiple channels, resolve inquiries promptly, and maintain a professional demeanor.

Proficiency in English and strong problem-solving skills are essential. Salesforce experience is a plus as you track interactions and follow up with customers.

Qualifications

• High School Diploma or equivalent preferred.
• No prior experience required; training provided.
• Strong English language skills.
• Excellent customer service abilities.
• Strong problem-solving skills.
• Team player with a strong work ethic.
• People skills to effectively engage with clients.

Responsibilities

• Provide exceptional customer service to clients through various communication channels.
• Assist customers with inquiries and resolve any issues in a timely manner.
• Maintain a positive and professional attitude while interacting with customers.
• Utilize Salesforce to track customer interactions and ensure follow-up.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.

Skills

Strong English language skills

Excellent customer service abilities

Strong problem-solving skills

People skills to effectively engage

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Lexie is hiring a customer service representative in the Philippines. No prior experience is required as training will be provided. You will engage with clients across multiple channels, resolve inquiries promptly, and maintain a professional demeanor.

Proficiency in English and strong problem-solving skills are essential. Salesforce experience is a plus as you track interactions and follow up with customers.