Customer Support Specialist II

TELUS Digital

Philippines

On-site

PHP 240,000 - 288,000

Full time

4 days ago

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Benefits offered by this job

Day 1 HMO

15% Night Differential Pay

Free Shuttle Service

Access to Gym

Cellphone load

SL/VL Credits & Birthday Leave

Regularization & Annual Salary Rise

Life Insurance

Free Parking

Job summary

TELUS Digital in Quezon City is seeking experienced professionals for the Canadian Financial Account team. The role involves handling international voice accounts, with deep knowledge of U.S. banking products and excellent customer service in a fast-paced, compliance-driven setup.

On-site position with benefits including HMO from day 1, night differential, shuttle, gym access, cellphone allowance, leave credits, regularization, life insurance, and free parking. Starts Oct–Dec 2026.

Qualifications

6 months of International Voice account experience required.
Strong knowledge of U.S. banking products and services.
Excellent communication, problem-solving, and customer service skills.
Experience with CRM and call-handling systems.
Ability to work in a fast-paced, high-volume, compliance-driven environment.
Strong attention to detail and ability to handle multiple systems.

Skills

International Voice account experience

US banking products knowledge

Excellent communication

CRM experience

Tools

CRM systems

Call-handling systems

Job description

Exciting opportunity! We're looking for experienced and driven professionals to join our Financial Account team (Canadian Account) at Vertis North, Quezon City!

If you have a background in financial accounts, payments, collections, or fraud, this could be a great opportunity for you to grow your career.

Salary Package: P23,670 + 15% Night Differential

Target Start Date: October, November and December 2026

Account: Canadian Financial Account

Qualifications: