Customer Support Specialist

J-K Network Services; Taguig; On-site; PHP 502,200 - 613,800; Full time

Benefits offered by this job

HMO upon regularization

Vacation Leave and Sick Leave upon regularization

Incentive-based allowances

Government-Mandated Benefits

13th-month pay

Job summary

A major BPO company in the Philippines is seeking a Mandarin-Fukien Financial Support Specialist. The role involves taking inbound calls and providing customer service to bank credit card customers. Required qualifications include conversational skills in Mandarin, Fukien, and English, plus customer service experience. Compensation ranges from Php 45,000 to Php 55,000, with on-site work in BGC, Taguig.

Qualifications

• Filipino who can speak, read, and write in Mandarin and Fukien.
• Filipino who can speak English.
• 3-6 months of customer service experience is a plus.

Responsibilities

• Taking inbound calls and providing customer service to local bank credit card customers.
• Responsible for any bank-related matters.
• Answering inquiries or concerns related to credit cards.
• Handle credit card redemptions.
• Assist in the redemption of the gift certificate.
• Discuss the credit card perks.
• Discuss the payment terms and card activation.
• Verify the account information and updates.

Skills

Mandarin (conversational)

Fukien (conversational)

Customer service

English (conversational)

Education

At least 2nd-year College Undergraduates

Job description

COMPANY PROFILE

Work with the biggest contact center handling the largest bank in the Philippines. They are currently handling the LARGEST PHILIPPINE BANK and servicing Chinese and Fukien speakers. With around 1500 branches in the Philippines, this is tagged as one of the most successful businesses in the Philippines. Currently, this bank is serving corporate and residential customers.

Position: Mandarin-Fukien Financial Support Specialist

Company Industry: BPO Company

Work Location: BGC, Taguig City

Work Schedule: Dayshift Schedule

Salary: Php 45,000-Php 55,000

Work Set Up: Work On-site

BENEFITS

• HMO upon regularization
• Vacation Leave and Sick Leave upon regularization
• Incentive-based allowances
• Government-Mandated Benefits
• 13th-month pay

REQUIREMENTS OF THE JOB

• Filipino who can speak, read, and write in Mandarin and Fukien (conversational level)
• Filipino who can speak English (conversational level)
• At least 2nd-year College Undergraduates are welcome to apply
• 3-6 months of customer service experience is a big plus
• Can start as soon as possible

RESPONSIBILITIES OF JOB APPLICATION

• Taking inbound calls and providing customer service to local bank credit card customers.
• Responsible for any bank-related matters.
• Answering inquiries or concerns related to credit cards.
• Handle credit card redemptions.
• Assist in the redemption of the gift certificate.
• Discuss the credit card perks.
• Discuss the payment terms and card activation.
• Verify the account information and updates.

RECRUITMENT PROCESS (ONLINE OR FACE TO FACE)

• Paper Screening
• Initial Interview
• Hiring Manager's Interview
• Language Assessment
• Final InterviewJob Offer