Finance Customer Support

J-K Network Services; Pasig; On-site; PHP 761,670 - 912,330; Full time

Benefits offered by this job

13th Month Pay

Leave Credits

Government-Mandated Benefits

Performance Bonus

Other benefits to be discussed by the company

Job summary

A leading BPO company in the Philippines is seeking a Mandarin Finance Customer Support representative in Pasig City. The role involves responding to customer inquiries and maintaining a positive and professional attitude at all times. Candidates must be fluent in Mandarin and English. This position offers competitive benefits, including 13th month pay and performance bonuses. Work is on-site and involves a shifting schedule.

Qualifications

• Fluent in Mandarin and English, both spoken and written.
• No previous related experience required; however, CSR and BPO experience are advantages.

Responsibilities

• Maintain a positive attitude toward customers at all times.
• Respond promptly to customer inquiries and complaints.
• Ensure excellent customer service through effective problem-solving.
• Handle sensitive customer data with care.

Skills

Mandarin language proficiency

English language proficiency

Customer Service skills

Education

High school diploma

Undergraduate degree

Bachelor's degree

Job description

Company Profiles: One of the world's largest BPO companies that provides customer care, technical support, and other services.

Position: Mandarin Finance Customer Support

Company Industry: BPO Company (Financial Services Account)

Work Location: Pasig City

Work Schedule: Shifting Schedule

Salary: Php 75,000

Work Set Up: Work On-site

BENEFITS

• 13th Month Pay
• Leave Credits
• Government-Mandated Benefits
• Performance Bonus
• Other benefits to be discussed by the company

REQUIREMENTS OF THE JOB

• Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
• Open to high schools, Undergraduates, and Degree holders.
• Open to no related work experience.
• Having CSR experience is a big advantage.
• Having BPO experience is a big plus.

RESPONSIBILITIES OF THE JOB APPLICATION

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ensure excellent customer service through quick and effective actions to solve the client’s issues.
• Keep every customer engaged with a direct and friendly touch.
• Handle sensitive customer data with utmost care and confidentiality.

RECRUITMENT PROCESS

• Paper Screening
• Online Application and Aspiring Minds (English SVAR)
• Recruitment Interview via Microsoft Teams
• Hallo AI Mandarin assessment
• Background Check of Client (needs a valid ID)
• Integrity Test from Client
• Client Interview
• Job Offer