Customer Support Specialist

Tenant Turner; Cebu City; Remote; PHP 2,825,000 - 4,080,000; Full time

Benefits offered by this job

Fully remote

Job summary

Tenant Turner is seeking a highly motivated Customer Support Specialist to join our fully remote team. You’ll be the first line of contact for users, handling live chat and email inquiries during US Eastern or Central business hours.

Responsibilities include troubleshooting product issues, guiding customers to solutions, and contributing to knowledge base updates. Prior SaaS support experience and strong written English are essential.

Qualifications

• 2+ years of customer support experience, ideally in SaaS or tech.
• Excellent written English skills.
• Experience with live chat and email support tools such as HubSpot, Zendesk, Intercom or Freshdesk.

Responsibilities

• Handle inbound customer questions and issues via live chat and email ticketing.
• Troubleshoot product issues and guide customers to the right solution.
• Resolve and track tickets accurately, escalating when needed.
• Help new customers get started with Tenant Turner.
• Contribute to internal documentation and knowledge base updates.

Skills

Excellent written English

2+ years in customer support

Live chat & email tools

Tools

HubSpot

Zendesk

Intercom

Freshdesk

Job description

Tenant Turner:Tenant Turner software makes leasing a home an easier, more pleasant experience.We’rea leasing automation platform trusted by thousands of small and midsize property managers across the U.S. Part ofPropertyTek’sportfolio of independent property management brands, Tenant Turner helps residential property managers fill vacancies faster with less effort. From pre-screening, to scheduling showings, and managing communications, Tenant Turner delivers modern, easy-to-use tools that save time and reduce admin burden. Learn more at tenantturner.com.

We’readding a highly motivated, empathetic, and detail-orientedCustomer Support Specialistto our growing team. This isa fullyremote position.You’llbe a key part of our customer-facing operations, serving as the first line of support for Tenant Turner users through live chat and email.

In this role,you’llhelpcustomerstroubleshoot issues, answer product questions, and get the most out of Tenant Turner’s leasing automation platform.You’llwork during US business hours and collaborate closely with our US-based support and operations team. If you love helping people, thrive in a fast-paced support environment, and take pride in clear and friendly communication,we’dlove to hear from you.

WhatYou’llDo

• Handle inbound customer questions and issues via live chat and email ticketing.
• Troubleshoot product issues and guide customers to the right solution.
• Resolve and track tickets accurately, escalating when needed.
• Help new customers get started with Tenant Turner.
• Contribute to internal documentation and knowledge base updates.

Requirements

• Excellent written English skills — clear, professional, and warm in every message.
• 2+ years of customer support experience, ideally in a SaaS or tech-forward company.
• Proven experience with live chat and email support tools (e.g., HubSpot, Zendesk, Intercom, Freshdesk).
• Self-directed and organized — able to manage a queue of conversations independently.
• Tech-savvy with the ability to learn new software quickly.
• Reliablehigh-speed internet and a quiet, dedicated home office setup.
• Availability toworkUS Eastern or Central business hours.
• Experience with property management platforms (AppFolio,Buildium, etc.) is a plus.

Employment Details

• Fully remote
• Full-time contract position.
• US business hoursrequired(Eastern or Central time zone).