Customer Service Retail Account Specialist

Cognizant; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cognizant Philippines in Quezon City is hiring Customer Service Representatives to deliver exceptional support for a global account. You will handle orders, inquiries, account management, billing, and deliveries while ensuring accurate records and positive customer experiences.

Senior High School graduates are welcome to apply; at least 18 months of BPO or customer service experience is preferred. Strong English communication, problem-solving, and a willingness to be onsite in Bridgetowne,

Qualifications

• Senior High School graduates welcome
• At least 18 months of BPO, call center, customer service, or customer support experience
• Excellent verbal and written English communication skills
• Strong problem-solving and customer handling skills
• Willing to work onsite in Bridgetowne, Quezon City

Responsibilities

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Skills

Customer service experience

English communication

Problem solving

Education

Senior High School Diploma

Job description

Job Description:

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You’ll Do

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Qualifications

We’re Looking For:

Senior High School Graduates are welcome to apply

At least 18 months of BPO, call center, customer service, or customer support experience

Excellent verbal and written English communication skills

Strong problem-solving and customer handling skills

Willing to work onsite in Bridgetowne, Quezon City

Why Join Us:

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.