Customer Support Representative

ECLARO; Metro Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive compensation package with performance incentives

Meal and other allowances

Medical coverage for employees and dependents

Dental coverage for employees

Skills enhancement through trainings

Job summary

ECLARO in Metro Manila is seeking a highly motivated Customer Support Representative to provide exceptional service by handling inquiries and resolving issues.

The ideal candidate will have 1-2 years of BPO experience, strong communication skills, and knowledge in Microsoft tools. This role offers a competitive compensation package, including performance incentives, medical coverage, and skills enhancement programs.

Qualifications

• 1-2 years BPO experience.
• Must be assertive, persistent, and result-oriented with team collaboration skills.
• Able to work non-traditional hours including weekends and holidays.

Responsibilities

• Provide exceptional service by handling inquiries and resolving issues.
• Identify opportunities and develop account strategies.
• Communicate brand position and build rapport with customers.
• Quote prices and prepare sales order forms using web tools.

Skills

Excellent communication and phone skills

Ability to think and react to situations

Experience in sales and client account management

Knowledgeable in Microsoft Word, Excel, and Power Point

Education

Bachelor's Degree or completed 2 years in college

Job description

Role Title

Customer Support Representative

Overview

We are seeking a highly motivated Customer Service Representative to join the team. You will provide exceptional service by handling inquiries, assisting clients, and resolving issues professionally and efficiently.

Qualifications

• Bachelor's Degree or completed 2 years in college (depending on the account's qualifications)
• With 1-2 years BPO Experience
• Open to seasonal accounts

Key Responsibilities

• Excellent communication and phone skills, with an ability to think and react to situations confidently
• Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
• Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephony or written correspondence
• Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software
• Experience in sales and client account management is a must
• Sales and marketing experience in the sports and entertainment industry is preferred
• Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
• Knowledgeable in Microsoft Word, Excel and Power Point
• Able to work non-traditional hours including weekends and holidays as needed

What We Offer

• Competitive compensation package with monthly performance incentives
• Meal and other allowances
• Medical coverage for the employees and 3 qualified dependents
• Dental coverage for employees
• Skills enhancement through trainings and personal development programs