Customer Support, Email Support (Events Ticketing) | Onsite, Night Shift

Acquire Intelligence

Quezon City

On-site

PHP 279,000 - 446,000

Full time

3 days ago

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Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with big:

Recognition through Value Awards

Real career growth with internal promo

Job summary

Acquire Intelligence is seeking a Customer Support professional for on-site night shifts in Eastwood, Quezon City. You will handle email-based inquiries, manage event and ticketing data, and coordinate with cross-functional teams to ensure timely communications and accurate information.

Your role emphasizes careful handling of cancellations, reschedules, and show changes, with ownership of cases and collaboration across Events, Operations, Bookings and Marketing to deliver excellent customer

Qualifications

Excellent written and verbal English; empathetic customer support.
Organized, detail-oriented and accurate under deadlines.
Proactive, resourceful, and calm under pressure with case ownership.
Able to learn new platforms quickly and work independently.
Onsite night shift at Techno Plaza 2, Eastwood, full-time role.
Good-to-haves: experience in events, ticketing or hospitality.
Hands-on experience with Intercom, Fatsoma, Trustpilot, Slack or Asana.
Commercial awareness of accurate event information and service quality.

Responsibilities

Resolve inquiries independently and own cases until resolution, with escalation as needed.
Handle cancellations, reschedules and event-change communications accurately.
Manage event uploads, edits and ticket-tier configurations.
Accurately process event amendments, cancellations, transfers, reschedules and show changes.
Maintain correct customer-facing ticketing and event information and notify customers of changes.
Schedule and send notifications and sales-campaign announcements; support new-event setup.
Coordinate customer communications with Events, Operations, Bookings and Marketing.
Flag recurring issues and suggest practical system and workflow improvements.

Skills

Written English

Verbal English

Organized

Detail-oriented

Proactive

Independent ownership

Tools

Intercom

Fatsoma

Trustpilot

Slack

Asana

Job description

Customer Support | E-mail Support - Event Operations & Ticketing

Eastwood, Quezon City | Night Shift | Onsite | Full Time

Keep event details and customer communications moving smoothly, even as plans change.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

Build accurate event and ticketing administration processes while coordinating with teams and supporting customer communications.

WHAT YOU'LL DO

Resolve enquiries independently and retain case ownership until resolution; coordinate escalation and follow-through.
Handle cancellations, reschedules and event-change communications sensitively and accurately.
Manage event uploads, event edits and ticket-tier configurations.
Accurately process event amendments, cancellations, ticket transfers, reschedules and show changes.
Maintain correct customer-facing ticketing and event information and coordinate affected-customer notifications.
Schedule and send Fatsoma notifications and sales-campaign announcements; support new-event setup.
Coordinate customer communications and operational updates with Events, Operations, Bookings and Marketing.
Flag recurring operational and customer-experience issues; suggest practical system and workflow improvements.

A BIT ABOUT YOU

Must-Haves

Excellent written and verbal English and a professional, empathetic customer-support approach.
Organized, detail-oriented and accurate across multiple concurrent responsibilities and deadlines.
Proactive, resourceful and calm under pressure, with independent case ownership and follow-through.
Comfortable learning new platforms quickly, working independently and collaborating across teams.
Able to work onsite at Techno Plaza 2, Eastwood on the night shift in a full-time role.

Good-to-Haves

Previous customer service, events, hospitality, ticketing, travel or entertainment experience.
Hands-on experience with Intercom, Fatsoma, Trustpilot, Slack or Asana.
Commercial awareness of how accurate event information and service quality support growth.

WHAT SUCCESS LOOKS LIKE

Customers receive timely, accurate, human and helpful replies.
Cases are resolved with clear accountability and minimal unnecessary escalation.
Event, ticket-tier and booking information stays accurate and customer-facing changes are communicated promptly.
Recurring enquiries and sentiment trends lead to practical improvements in guidance and workflows.
Events, Operations, Bookings and Marketing teams can rely on structured follow-through in busy periods.

WHY JOIN THE A-TEAM?

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