Customer Support Associate

Trading Pro Limited; Philippines; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Professional training and learning

Friendly and supportive environment

Holiday entitlement and leave benefits

Job summary

TradingPRO is seeking a customer-focused professional to manage live chat and email interactions from a remote location. You will create and manage support tickets, resolve issues, and build strong relationships with customers through clear, accurate communication.

Ideal candidates have a Diploma or Bachelor’s degree and proven experience in customer service or live chat support. Fresh graduates are welcome. Flexibility to work shifts may be required.

Qualifications

• Possess at least a Diploma or Bachelor's Degree in any field.
• Prior experience in customer service, live chat support, or similar role.
• Fresh graduates encouraged to apply.
• Excellent written and verbal communication skills in English.
• Able to handle inquiries and complaints professionally.
• Strong problem-solving and calm, solution-oriented mindset.
• Familiar with customer support tools and ticketing systems.
• Good time management and multitasking in a fast-paced environment.
• Positive attitude, willingness to learn, and responsibility.
• Able to follow policies and work flexible hours including shifts if required.

Responsibilities

• Manage incoming live chat and email interactions.
• Create and record customer support tickets.
• Resolve issues and complaints promptly and professionally.
• Build sustainable relationships with customer accounts through open communication.
• Provide accurate information using the right tools and methods.
• Follow procedures, guidelines, and company policies.
• Follow up to ensure full resolution; take on additional duties as needed.

Skills

Customer service

Live chat support

Written communication

Verbal communication

Problem-solving

Time management

Multitasking

Calm under pressure

Empathy

Education

Diploma or Bachelor's Degree in any field

Tools

Ticketing systems

CRM

Basic computer applications

Job description

Join our dynamic team and contribute to our mission of providing exceptional trading services.

Department Operation

Location Remote

Employment Type Full-time

Posted on 23 Apr 2026

Description

We are looking for a dedicated and customer-focused individual to join our team. In this role, you will be responsible for managing customer interactions across live chat and email channels, ensuring a smooth and positive customer experience.You will handle incoming inquiries, create and manage customer support tickets, and resolve issues or complaints in a timely and professional manner. Building strong relationships with customers is key, and you will be expected to communicate clearly, provide accurate information, and maintain a high level of service at all times.Additionally, you will be responsible for handling customer concerns by offering appropriate solutions and alternatives within the given timeframes, while ensuring proper follow-up until full resolution. Adhering to company communication guidelines, procedures, and policies is essential in maintaining service quality and consistency.

Key Responsibilities

• Manage incoming live chat.
• Create and record customer tickets.
• Resolve customer issues and complaints promptly and professionally.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints via live chat and email, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Additional responsibilities as and when required by superior.

Requirements

• Possess at least a Diploma or Bachelor’s Degree in any field
• Have prior experience in customer service, live chat support, or a similar role
• fresh graduates who have no experience are encouraged to apply
• Demonstrate excellent written and verbal communication skills in English (additional languages are a plus).
• Are able to handle customer inquiries and complaints in a professional, calm, and solution-oriented manner.
• Have strong problem-solving skills and the ability to think critically under pressure.
• Are comfortable using customer support tools, ticketing systems, and basic computer applications.
• Possess good time management skills and the ability to multitask in a fast-paced environment.
• Show a positive attitude, willingness to learn, and strong sense of responsibility.
• Are able to follow company policies, procedures, and communication guidelines consistently.
• Are willing to work flexible hours, including shifts, weekends, or public holidays (if required).

Benefits

• Competitive salary package based on experience and performance.
• Opportunities for career growth and internal advancement.
• Professional training and continuous learning opportunities.
• Friendly and supportive working environment.
• Annual leave, medical leave, and public holiday entitlement in accordance with company policy.
• Exposure to a fast-growing and dynamic industry.

Who We Are

TradingPRO is a leading financial technology company that provides cutting-edge trading platforms and services to traders worldwide. We are committed to innovation, excellence, and empowering our clients to achieve their financial goals.

Our team consists of passionate professionals from diverse backgrounds who share a common vision of revolutionizing the trading industry through technology and exceptional service.

Our Approach

We believe in fostering a collaborative environment where creativity and innovation thrive. Our approach combines cutting-edge technology with deep market expertise to deliver solutions that exceed our clients' expectations.

Security & Compliance

We maintain the highest standards of security and regulatory compliance to protect our clients' assets and data. Our platform is built with enterprise-grade security measures and adheres to international financial regulations.

Performance & Reliability

Our trading platform delivers exceptional performance with ultra-low latency execution and 99.9% uptime. We continuously invest in infrastructure and technology to ensure our clients have access to the most reliable trading environment.

Education & Growth

We invest in our team's continuous learning and development through training programs, conferences, and educational resources to ensure everyone stays at the forefront of industry knowledge.