Customer Support Assistant (B2B Wholesale) (Philippines, Remote)

GrowthAssistant, LLC; Philippines; Remote; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Fully Remote

Health Coverage (HMO/Stipend)

Paid Holidays and PTO

Parental leave

Job summary

GrowthAssistant is hiring a Customer Support Assistant (B2B Wholesale) to support wholesale accounts and sales reps in order management, fulfillment coordination, and account maintenance. You will handle inbound emails, update orders in NetSuite/NuORDER, coordinate with warehouse teams, and monitor order flow while ensuring accurate records.

The ideal candidate brings strong organizational and communication skills, a customer-service mindset, and experience with ERP/order systems.

Qualifications

• Strong organizational skills and high attention to detail.
• Excellent written and verbal communication skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Customer-service oriented with a problem-solving mindset.
• Experience with ERP or order management systems preferred (NetSuite a plus); proficient in Google Workspace and/or Microsoft Office.
• Ability to work cross-functionally with sales, operations, and warehouse teams.
• Proactive, takes ownership and follows through; a team player who communicates clearly and professionally.
• Versatility in balancing administrative work with customer support and operational coordination.

Responsibilities

• Inbound Support: Respond to inbound emails and support requests from wholesale accounts and sales representatives.
• Order Management: Assist with order management and updates within NetSuite and NuORDER, including shipping updates, cancellations, adjustments, and tracking support.
• Fulfillment Coordination: Coordinate with warehouse and operations teams to ensure timely order fulfillment and issue resolution.
• Order Flow Monitoring: Monitor order flow and proactively communicate delays, inventory issues, or shipment updates.
• Payment Follow-Up: Follow up with accounts regarding past due invoices and payment status.
• Lead Routing: Forward inbound wholesale leads and opportunities to the appropriate territory sales representative.
• Account Setup & Maintenance: Support account setup and maintenance for new and existing wholesale customers.
• Record Keeping: Maintain accurate customer, order, and shipping records across systems.
• Special Projects: Assist with special projects and operational initiatives as the business grows.

Skills

Organization

Communication

Multi-Priority Management

Customer Service Mindset

Systems Experience

Cross-Functional Collaboration

Ownership & Proactivity

Versatility

Tools

NetSuite

NuORDER

Google Workspace

Microsoft Office

Job description

The Opportunity

We're hiring a Customer Support Assistant (B2B Wholesale) for a fast-growing health and wellness supplement brand — supporting wholesale accounts and sales representatives across order management, fulfillment coordination, and account maintenance.

What Your Day-to-Day Will Look Like

• Inbound Support: Respond to inbound emails and support requests from wholesale accounts and sales representatives.


• Order Management: Assist with order management and updates within NetSuite and NuORDER, including shipping updates, cancellations, adjustments, and tracking support.


• Fulfillment Coordination: Coordinate with warehouse and operations teams to help ensure timely order fulfillment and issue resolution.


• Order Flow Monitoring: Monitor order flow and proactively communicate delays, inventory issues, or shipment updates.


• Payment Follow-Up: Follow up with accounts regarding past due invoices and payment status.


• Lead Routing: Forward inbound wholesale leads and opportunities to the appropriate territory sales representative.


• Account Setup & Maintenance: Support account setup and maintenance for new and existing wholesale customers.


• Record Keeping: Help maintain accurate customer, order, and shipping records across systems.


• Special Projects: Assist with special projects and operational initiatives as the business grows.

What You Bring

• Organization & Detail: Strong organizational skills and high attention to detail.


• Communication: Excellent written and verbal communication skills.


• Multi-Priority Management: Comfortable managing multiple priorities in a fast-paced environment.


• Customer-Service Mindset: Customer-service oriented with a problem-solving mindset.


• Systems Experience: Experience with ERP or order management systems preferred (NetSuite experience a plus); proficient in Google Workspace and/or Microsoft Office.


• Cross-Functional Collaboration: Ability to work cross-functionally with sales, operations, and warehouse teams.


• Ownership & Proactivity: Proactive, takes ownership and follows through; a team player who communicates clearly and professionally.


• Versatility: Comfortable balancing administrative work with customer support and operational coordination, with a positive attitude and willingness to jump in where needed in a growing business.

Bonus Points if:

• You have experience in wholesale, customer support, sales operations, or e-commerce operations.


• You have experience with wholesale/B2B platforms such as NuORDER.


• You have familiarity with shipping, fulfillment, or inventory processes.


• You have experience supporting B2B customers or sales reps.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again


• Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service


• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year


• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• $25 monthly perfect attendance bonus


• Performance bonus


• Anniversary bonus ($100 at 1 year; $200 at 2 years)


• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.