Customer Support Advisor: Empathy & Quick Solutions

Concentrix Philippines; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for Bridgetowne Events 2026 to handle inbound and outbound calls and online inquiries. You will assist customers, resolve routine issues, and aim to meet contractual KPIs while maintaining accuracy and courtesy in every interaction.

The role emphasizes empathy, effective communication, and continual product knowledge updates. Flexibility to rotate shifts is required to support a fast-paced contact center.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with attention to detail.
• Able to multitask in a fast-paced environment.
• Team player with adaptability for shift rotation.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet per client requirements.
• Provide customer service support and resolution of routine problems.
• Achieve contractual KPIs and document interactions accurately.
• Demonstrate empathy, build rapport, and greet customers professionally.
• Maintain product knowledge and reference materials when assisting customers.
• Identify opportunities to offer additional products/services.
• Support continuous improvement activities to boost customer satisfaction.

Skills

Customer service

PC knowledge

Communication

Detail oriented

Team player

Flexibility

Patience

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Service Advisor for Bridgetowne Events 2026 to handle inbound and outbound calls and online inquiries. You will assist customers, resolve routine issues, and aim to meet contractual KPIs while maintaining accuracy and courtesy in every interaction.

The role emphasizes empathy, effective communication, and continual product knowledge updates. Flexibility to rotate shifts is required to support a fast-paced contact center.