Customer Success & Support Champion

Snapscale; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Snapscale in the Philippines is seeking a Customer Service Representative to be the primary contact for customers. You will handle inquiries, resolve issues, and support operations through precise documentation and cross-functional coordination.

Ideal candidates have at least 1 year in BPO or customer service, with strong verbal and written communication, and the ability to multitask with professionalism. The role emphasizes professionalism and customer satisfaction in a fast-paced environment.

Qualifications

• At least 1 year of experience in BPO or customer service.
• Strong verbal and written communication abilities.
• Ability to multitask while maintaining professionalism.
• Focused on delivering customer satisfaction in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Document interactions accurately and coordinate with cross-functional teams.
• Support operations with clear, precise records to ensure smooth workflows.

Skills

Verbal communication

Written communication

Multitasking

Professionalism

Customer satisfaction

Job description

Snapscale in the Philippines is seeking a Customer Service Representative to be the primary contact for customers. You will handle inquiries, resolve issues, and support operations through precise documentation and cross-functional coordination.

Ideal candidates have at least 1 year in BPO or customer service, with strong verbal and written communication, and the ability to multitask with professionalism. The role emphasizes professionalism and customer satisfaction in a fast-paced environment.