Customer Success Specialist – SaaS & HCM

Dayforce; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Dayforce is seeking a Customer Success Associate to deliver scalable customer success engagements that drive adoption, value realization, and successful business outcomes. The role involves a rotating schedule on the night shift and collaboration with cross-functional teams to ensure customer satisfaction.

You will respond to inbound requests, deliver webinars, and engage in 1:1 calls to clarify issues and drive outcomes, using Salesforce and ChurnZero to track interactions and improve processes.

Qualifications

• 2+ years in a customer-facing role, preferably SaaS or HR tech.
• Bachelor's degree or equivalent experience.
• Strong written, verbal, and presentation skills.
• Familiarity with HCM/Payroll software and SaaS CS practices.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Demonstrated AI proficiency, including AI-enabled tools.

Responsibilities

• Deliver scalable customer success engagements across digital, 1:1, and webinars.
• Respond to inbound CS requests with timely, accurate guidance.
• Deliver webinars/presentations to improve product adoption.
• Engage in 1:1 calls to provide context and resolve issues.
• Coordinate with internal teams to deliver successful outcomes.
• Maintain accurate customer data in Salesforce and ChurnZero.
• Use AI-enabled tools to enhance productivity and prep for engagements.

Skills

Customer facing

Bachelor's degree

Communication

HCM/Payroll

Multitasking

AI tools

Education

Bachelor's degree

Tools

Salesforce

ChurnZero

Job description

Dayforce is seeking a Customer Success Associate to deliver scalable customer success engagements that drive adoption, value realization, and successful business outcomes. The role involves a rotating schedule on the night shift and collaboration with cross-functional teams to ensure customer satisfaction.

You will respond to inbound requests, deliver webinars, and engage in 1:1 calls to clarify issues and drive outcomes, using Salesforce and ChurnZero to track interactions and improve processes.