Customer Success & Shipments Specialist

GCLPI- Gateway Container Line Phils. Inc.; Parañaque; On-site; PHP 300,000 - 450,000; Full time

Benefits offered by this job

HMO

Company Social Events

Job Training

Maternity & Paternity Leave

Vacation Leave

Sick Leave

Special Leave for Women

Solo Parent Leave

Job summary

GCLPI- Gateway Container Line Phils. Inc. is seeking a Customer Service Representative to serve as the primary contact for customers, delivering timely information on shipments, warehouse transactions, and billing concerns. The role emphasizes problem resolution and coordinating with internal teams to meet customer requirements.

The position highlights strong interpersonal skills, attention to detail, and a customer service orientation to ensure a positive service experience for all clients.

Qualifications

• Interpersonal skills and attention to detail.
• Strong problem solving and conflict resolution abilities.

Responsibilities

• Provide timely and accurate information on shipments, warehouse, customs, and billing inquiries.
• Ensure excellent customer experience via effective communication and cross‑department coordination.

Skills

Interpersonal skills

Attention to detail

Problem solving

Conflict resolution

Customer service orientation

Job description

GCLPI- Gateway Container Line Phils. Inc. is seeking a Customer Service Representative to serve as the primary contact for customers, delivering timely information on shipments, warehouse transactions, and billing concerns. The role emphasizes problem resolution and coordinating with internal teams to meet customer requirements.

The position highlights strong interpersonal skills, attention to detail, and a customer service orientation to ensure a positive service experience for all clients.