Customer Success Representative

Boundless Immigration; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Annual salary appraisal

Performance incentives

13th month pay

Health insurance

Paid time off

Free coffee and meals

Job summary

Boundless Immigration in Cebu City is seeking a customer support specialist to engage with clients by phone, email, and chat, delivering accurate answers about our immigration product offerings, pricing, and availability. You will collaborate with internal teams to meet customer needs and ensure data is accurately entered in our systems.

The ideal candidate has 1–3 years of call center experience, excellent communication skills, strong multitasking abilities, and a willingness to learn.

Qualifications

• 1–3 years of relevant call center experience.
• Excellent phone etiquette and strong communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Open to learning and applying new knowledge quickly.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about products, pricing, and availability.
• Collaborate with internal departments to meet customer needs.
• Data entry in various platforms and update customer information in the database.
• Conduct proactive consultative needs analysis and provide product recommendations.

Skills

Call center experience

Excellent communication

Multitasking

Willingness to learn

Tools

CRM software

Job description

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency.

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.

Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

Your Mission

Build delightful, informative customer experiences to drive our brand of providing extensive support in every family's life-changing immigration journey

What You’ll Do

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Update customer information in the company's database as part of key result areas in every transaction
• Conduct proactive consultative needs analysis and provide best product recommendations to new and existing customers

About You:

• At least 1 to 3 years of relevant work experience in a call center setting
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• Open to learning and able to apply acquired skills efficiently

What We Offer:

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry.

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.

Great company perks and benefits await you!

• Annual salary appraisal and regularization merit: We recognize great team mates and reward them for exemplary performance and dedication at work.
• Monthly attendance incentives: We believe that consistent presence enables our team mates to learn and become better providers for their customers.
• 20 PTO credits per year. We encourage our team mates to take advantage of their leave credits should they feel sick or wish to take a vacation.
• Meaningful health insurance package: We give health insurance support for you and your dependent.
• Statutorily mandated benefits: We ensure each team mate has their statutory contributions and 13th-month pay up-to-date.
• Free coffee and weekly meals provision
• Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.