Customer Success & Migration Lead (6‑Month Contract)

Sinch; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Sinch Philippines is seeking a Customer Success Manager/Technical Migration Specialist to lead legacy API deprecation projects and onboard customers to modern Sinch platforms, including Engage REST API and app.sinch.com. You will guide technical and business stakeholders through migration timelines and streamline transitions.

You will work with internal teams to resolve roadblocks, use AI tools for troubleshooting, and communicate effectively to minimize churn while delivering value-added

Qualifications

• 4+ years in Customer Success, Account Management, Technical Account Management, or Technical Support within a SaaS, Telecommunications, or Developer API environment.

Responsibilities

• Conduct proactive discovery calls with key technical and business stakeholders to understand their current API implementation, tech stack, and transition timelines.
• Confidently utilize modern AI tools to troubleshoot and work through technical solutions with our customers.
• Present the benefits of modernizing onto Sinch’s latest platforms, leveraging favorable pricing structures, enhanced security and SLA guarantees, and rich conversational messaging features (RCS and WhatsApp).
• Address objections regarding development effort, platform timing, and cost. Provide flexible migration pathways, workarounds, and commercial incentives to minimize friction.
• Track customer migration lifecycles across CRM and project tracking tools, ensuring milestones (notice sent, discovery call, staging test, and full cutover) are achieved prior to API sunset deadlines.
• Partner with internal Customer Success teams, Tier 2/3 Support Engineers, and Product Managers to resolve technical roadblocks and escalate critical account requirements.

Skills

Customer Success

Account Management

Technical Account Management

Technical Support

CRM systems

REST API concepts

Job description

Sinch Philippines is seeking a Customer Success Manager/Technical Migration Specialist to lead legacy API deprecation projects and onboard customers to modern Sinch platforms, including Engage REST API and app.sinch.com. You will guide technical and business stakeholders through migration timelines and streamline transitions.

You will work with internal teams to resolve roadblocks, use AI tools for troubleshooting, and communicate effectively to minimize churn while delivering value-added