Customer Success Manager - SaaS | Onsite Makati

STOREHUB SDN BHD; Metro Manila; On-site; PHP 80,000 - 110,000; Full time

Benefits offered by this job

Apple MacBooks

Career development

Cutting edge tools

Job summary

STOREHUB SDN BHD is seeking a Customer Success Manager (Account Management) to ensure merchants maximize value from the StoreHub platform. This onsite role requires building strong relationships, driving product adoption, and protecting revenue within a fast-paced SaaS environment.

You will manage renewals, identify upsell opportunities, and coordinate with internal teams to resolve issues while maintaining excellent customer satisfaction.

Qualifications

• Experience in managing merchant accounts and maintaining relationships.
• Proven ability to reduce churn and protect recurring revenue.
• Strong data analysis and reporting capabilities.

Responsibilities

• Manage an assigned list of merchants and build strong, trust-based relationships.
• Proactively manage churn risk, renewal pipelines, and account health to improve metrics.
• Drive product adoption and ensure high active usage among managed merchants.
• Identify upsell opportunities including payments terminals, memberships, and licenses.
• Coordinate with internal teams to resolve issues and protect revenue.
• Capture merchant feedback and share actionable insights with product and support teams.
• Maintain accurate account plans, renewal forecasts, and risk flags.

Skills

Account Management

Customer Relationships

Retention Management

Problem Solving

Data Analysis

Reporting

Project Management

Commercial Acumen

Tools

Salesforce

Intercom

CRM tools

Job description

STOREHUB SDN BHD is seeking a Customer Success Manager (Account Management) to ensure merchants maximize value from the StoreHub platform. This onsite role requires building strong relationships, driving product adoption, and protecting revenue within a fast-paced SaaS environment.

You will manage renewals, identify upsell opportunities, and coordinate with internal teams to resolve issues while maintaining excellent customer satisfaction.