Customer Success Lead - Programs, Ops & Team Growth

Zohorecruit; Makati; On-site; PHP 5,625,000 - 7,500,000; Full time

Job summary

OpenLoop Health in the United States seeks a Customer Success Lead to supervise and mentor a team of CSS, driving client program delivery and ensuring service quality across engagements.

You will own onboarding, coaching, and performance metrics, coordinating with cross-functional teams to meet contractual obligations and improve workflows for better patient outcomes. This role emphasizes proactive client communication and rigorous data updates across systems.

Qualifications

• Direct supervision and mentoring of a CSS team.
• Facilitate onboarding and coaching initiatives.
• Ensure performance accountability against metrics.

Responsibilities

• Directly supervise, support, and mentor a team of Customer Success Specialists, monitoring daily performance and attendance.
• Drive end-to-end client program delivery through proactive communication, issue resolution, and timely reporting.
• Define, implement, and refine performance measurement systems to enhance operational excellence.
• Collaborate with cross-functional teams to ensure seamless patient journey and service quality.
• Proactively identify, document, and escalate technical or systemic issues affecting service delivery.

Skills

Leadership

Customer success

Job description

OpenLoop Health in the United States seeks a Customer Success Lead to supervise and mentor a team of CSS, driving client program delivery and ensuring service quality across engagements.

You will own onboarding, coaching, and performance metrics, coordinating with cross-functional teams to meet contractual obligations and improve workflows for better patient outcomes. This role emphasizes proactive client communication and rigorous data updates across systems.