Customer Success Associate (CSA)

ProStruct Engineering Inc.; Philippines; Remote; PHP 400,000 - 600,000; Full time

Job summary

ProStruct Engineering Inc. is seeking a remote Customer Success Associate to support clients throughout their engagement.

The role involves responding to inquiries, guiding homeowners and partners through service steps, and ensuring expectations are clearly communicated and met. You will monitor accounts, provide timely support, collect feedback, and collaborate with internal teams to resolve issues while promoting a positive experience for architects, designers, contractors, and homeowners.

Qualifications

• Customer Engagement and retention skills to build long-term, trust-based relationships with clients.
• Clear communication of technical/process information to customers.
• Ability to work independently and in a remote, full-time environment.
• Strong written and verbal communication, with cross-functional collaboration experience.

Responsibilities

• Respond to customer inquiries and guide homeowners and partners through service steps.
• Monitor customer accounts and provide timely support.
• Gather feedback and collaborate with internal teams to resolve issues.
• Document interactions and identify trends to improve processes.
• Promote a positive customer experience and maintain relationships with architects, designers, contractors, and homeowners.

Skills

Customer Engagement

Customer Support

Analytical Skills

Communication

Organizational Skills

Time-management

Remote work

CRM familiarity

Education

Tools

CRM systems

Ticketing platforms

Online collaboration tools

Job description

Company Description

ProStruct Engineering is dedicated to improving homeowners’ building experiences across multiple states, including California, Oregon, Washington, Texas, Colorado, Nevada, Georgia, Utah, and Arizona. The company specializes in Civil and Structural Engineering Plans and is known for a strong record of smooth permit approvals, with a 100% success rate within its specific scope of work. This success rate reflects a commitment to quality and precision, while recognizing that factors such as land disputes or external documents fall outside its control. As a licensed and insured partner, ProStruct Engineering provides experienced, reliable, and cost-conscious engineering solutions and efficiently navigates permitting complexities. The company is a trusted engineering partner for architects, designers, contractors, and homeowners.

Role Description

The Customer Success Associate (CSA) is a full-time, remote role focused on supporting clients throughout their engagement with ProStruct Engineering. The CSA will respond to customer inquiries, guide homeowners and partners through service steps, and ensure expectations are clearly communicated and met. Daily responsibilities include monitoring customer accounts, providing timely support, gathering feedback, and collaborating with internal teams to resolve issues and improve processes. The CSA will help maintain strong relationships with architects, designers, contractors, and homeowners by proactively engaging with them, addressing concerns, and promoting a positive experience. This role also involves documenting interactions, identifying trends, and contributing to customer success strategies that align with company goals.

Qualifications

• Customer Engagement and Customer Retention skills to build long-term, trust-based relationships with clients.
• Customer Support and Customer Satisfaction skills to respond effectively to inquiries, resolve issues, and ensure positive outcomes.
• Analytical Skills to interpret customer data, identify patterns, and recommend improvements to processes and services.
• Strong written and verbal communication skills, with the ability to explain technical or process-related information in clear, accessible language.
• Organizational and time-management skills, including the ability to handle multiple customer requests in a remote, full-time environment.
• Comfort working with digital tools such as CRM systems, ticketing platforms, and online communication channels.
• Experience in customer-facing roles; familiarity with engineering, construction, or permitting processes is a plus but not required.
• Ability to work independently, collaborate with cross-functional teams, and demonstrate a customer-centered mindset.