Customer Success Analyst (Analytics Solutions)

NielsenIQ; Los Amigos; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee‑Assistance‑Program (EAP)

Job summary

NielsenIQ is seeking a client-focused role in the Philippines to support relationships and deliver timely insights and reports. You will resolve inquiries and collaborate across functions to drive client satisfaction and business outcomes.

Key tasks include maintaining client contacts, owning reporting activities, and coordinating with Operations, Technology, and Data Science teams to ensure deliverables meet client needs within agreed timelines.

Qualifications

• Advanced formulas and functions in Excel; data manipulation and analysis.
• Power BI dashboard development, data visualization, and reporting.
• Client-ready PowerPoint presentations with storytelling of insights.
• CRM workflows and client management concepts in Microsoft Dynamics.

Responsibilities

• Support day-to-day client contacts and contribute to client satisfaction targets.
• Build and maintain effective relationships with client representatives.
• Own reporting activities, including report maintenance and analysis.
• Troubleshoot and resolve client inquiries related to databases, software, coding, and deliverables.
• Broaden knowledge of client business issues and NIQ services.
• Liaise with Operations, Offshore Partners, Technology, Data Science, and other teams.
• Monitor inquiry progress against service levels and escalate when needed.
• Build strong relationships with client support teams to ensure service levels are met.
• Work with cross-functional teams to align deliverables with client needs and timelines.

Skills

Microsoft Excel

Power BI

Microsoft PowerPoint

Tools

Microsoft Dynamics

Job description

Role Overview

This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes.

Key Responsibilities

1. Support day-to-day client contacts and contribute to the achievement of client satisfaction targets.
2. Build and maintain effective relationships with client representatives.
3. Own reporting activities, including report maintenance, business issue analysis, and solution integration.
4. Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables.
5. Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry.
6. Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries.
7. Monitor inquiry progress against agreed service levels and escalated issues where necessary.
8. Build strong relationships with client support teams to ensure service levels are consistently met or exceeded.
9. Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines.

Required Skills & Competencies

Technical Skills

• Microsoft Excel – Intermediate to Expert level
  • Advanced formulas and functions
  • Data manipulation and analysis
  • Pivot Tables and reporting
• Power BI – Intermediate to Expert level
  • Dashboard development
  • Data visualization
  • Data modelling and business reporting
• Microsoft PowerPoint – Intermediate to Expert level
  • Client-ready presentations
  • Storytelling and insight communication
  • Visualization of business findings
• Microsoft Dynamics
  • Client management and case tracking
  • Understanding of CRM workflows

Professional Competencies

• Strong analytical and problem-solving skills
• Ability to interpret data and translate findings into actionable client recommendations
• Excellent stakeholder management and communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Customer‑centric mindset with a focus on service excellence
• Ability to work collaboratively across cross‑functional teams
• Strong attention to detail and quality control

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.