Executive, Analytics & Insights - Customer Success

NielsenIQ; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ Customer Success in the Philippines seeks an Executive, Analytics & Insights to delight clients across Asia by delivering retail measurement insights and actionable analytics. You will harmonize ways of working, support high-quality service, and help clients maximize the value of NielsenIQ Essentials.

In this role within the Analytics & Insights team, you will provide performance and business issue analyses for CPG clients, propose data-driven recommendations, and develop analytics

Qualifications

• Bachelor's degree required, preferably in business-related field.
• Knowledge of the Consumer-Packaged Goods (CPG) industry.
• Understanding of research methodologies and techniques.
• Strong analytical abilities.
• Excellent communication and presentation skills.
• Ability to work independently and in a team.
• Strong interpersonal skills.
• Fluency in English (spoken and written).
• Additional Asian language skills are an advantage.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Provide performance overview analysis and business issue analysis for Consumer-Packaged Goods clients around Asia.
• Deliver in-depth insights and analytics as well as thought leadership.
• Develop deep knowledge of NielsenIQ RMS and Panel solutions and deliver value for clients.
• Collaborate with the Consulting Lead and Customer Service to transform customer experience.
• Consult clients to optimize use of NielsenIQ Essentials.
• Develop and deliver analytics-driven business solutions to track client performance.
• Build partnerships with colleagues and FMCG clients to understand needs and requirements and craft in-depth analytics and compelling insight stories.

Skills

Analytical thinking

Communication skills

Presentation skills

Teamwork

Interpersonal skills

Independent work

English fluency

Knowledge of CPG industry

Knowledge of research techniques

Storytelling with data

Education

Bachelor's degree in business-related field

Tools

Microsoft Office

Job description

Executive, Analytics & Insights - Customer Success

• Full-time

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visitwww.niq.com .

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia


• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership


• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients


• Working closely with the Consulting Lead and Customer Service to transform customer experience


• Consulting clients to optimize use of NielsenIQ Essentials


• Developing and delivering business solutions for client performance tracking


• Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ.

Qualifications

• At least a bachelor's degree, preferably in business related coursework.


• Knowledge of the Consumer-Packaged Goods (CPG) industry


• Knowledge of research techniques and methodologies would be an advantage


• Excellent analytical skills


• Excellent communication skills and presentation skills


• An ability to work independently and in a team


• Good interpersonal skills are a must


• Fluent in spoken and written English


• Additional Asian language skills is an advantage


• Competent in Microsoft Office (Excel,PowerPoint, Word,etc.)

• Flexible working environment


• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion