Customer Success Account Manager

Beyondsoft; Mandaluyong; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Beyondsoft in Manila is seeking a seasoned Customer Success professional to act as a strategic partner for flagship Philippines customers, driving measurable value from Microsoft solutions.

You will blend business insight with field engagement and program governance to accelerate adoption, reduce friction, and enable long-term success across Microsoft 365 workloads like Teams, Exchange Online, OneDrive, and SharePoint Online.

Qualifications

• 5–7 years of experience in Customer Success, Program/Project Management, Consulting, or Technical Account Management.
• Proven experience in driving adoption programs for cloud or enterprise technology.
• Strong background in field engagement, customer discovery, and user insight gathering.
• Demonstrated ability to plan, manage, and execute complex projects with multiple stakeholders.
• Hands-on experience in risk identification, mitigation planning, and issue escalation.
• Excellent communication, presentation, and relationship-building skills.
• Familiarity with Microsoft cloud technologies (i.e. M365, Azure) is an advantage.

Responsibilities

• Empower customers to confidently use Microsoft solutions in their daily operations by simplifying technology, strengthening digital capability, and ensuring tools deliver clear value for their teams
• Translate on-the-ground customer insights into actionable plans by shaping tailored training, support motions, and rollout strategies that enhance adoption and smooth deployment.
• Drive Microsoft 365 usage and enthusiasm across priority workloads—including Microsoft Teams, Exchange Online/Outlook, OneDrive, and SharePoint Online—through high-impact engagement initiatives such as excitement days, champions programs, and persona-based activation.

Skills

Customer success

Program management

Stakeholder management

Project execution

Risk management

Communication skills

Microsoft cloud knowledge

Job description

Job Description:

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

This hybrid role will be based in Manila and will support flagship customers in the Philippines as a strategic partner to help them realize measurable value from Microsoft solutions. The role combines business insight, field engagement, program execution, and structured governance to accelerate adoption, reduce friction, and ensure long-term success. It will also drive usage and consumption of customer-owned workloads across key personas—including teachers, students, and office workers—to support customer success, retention, growth, and renewal.

Responsibilities

WHAT YOU WILL BE DOING:

• Empower customers to confidently use Microsoft solutions in their daily operations by simplifying technology, strengthening digital capability, and ensuring tools deliver clear value for their teams

• Translate on-the-ground customer insights into actionable plans by shaping tailored training, support motions, and rollout strategies that enhance adoption and smooth deployment.

• Drive Microsoft 365 usage and enthusiasm across priority workloads—including Microsoft Teams, Exchange Online/Outlook, OneDrive, and SharePoint Online—through high-impact engagement initiatives such as excitement days, champions programs, and persona-based activation.

Qualifications

MINIMUM QUALIFICATIONS:

• 5–7 years of experience in Customer Success, Program/Project Management, Consulting, or Technical Account Management.

• Proven experience in driving adoption programs for cloud or enterprise technology.

• Strong background in field engagement, customer discovery, and user insight gathering.

• Demonstrated ability to plan, manage, and execute complex projects with multiple stakeholders.

• Hands-on experience in risk identification, mitigation planning, and issue escalation.

• Excellent communication, presentation, and relationship-building skills.

• Familiarity with Microsoft cloud technologies (i.e. M365, Azure) is an advantage.

• Learn it all mentality with desire to better understand both business and technology solutions

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

Requirements: