Associate Microsoft Cloud Systems Engineer

Booth & Partners; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

Booth & Partners in Makati seeks a skilled IT professional to analyse customer Microsoft Cloud environments and recommend improvements. The role focuses on Microsoft Cloud services across Azure, M365 and D365, contributing to Sales and Presales activities to deliver value to clients.

Ideal candidates have 2 years in IT outsourcing with Microsoft tech experience, strong customer service, and relevant IT qualifications or certifications.

Qualifications

• Industry experience in IT outsourcing with a focus on Microsoft technologies.
• Familiar with Microsoft Premier Support escalations.
• Strong customer service experience.

Responsibilities

• Apply technical knowledge to analyse customer Microsoft Cloud environments and identify improvements.
• Contribute to develop Microsoft Services practices across Azure, M365 and D365.
• Collaborate with presales and sales to identify value-adding opportunities for customers.
• Assess risk and understand implications of new technologies.

Skills

Microsoft technologies

Premier Support

Customer service

Education

IT degree preferred

Tools

Microsoft cloud certs

Job description

Makati Commercial Center, AU | Posted on 08/04/2026

• State/Province National Capital Region (Manila)
• Country AU

Job Description

Key Responsibilities

• Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
  
• Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365).
  
• Work with peers, presales and sales to identify opportunities for Data # 3 to offer additional value to customers.
  
• Assess and evaluate risk and understand the implications of new technologies.
  

General Responsibilities

General responsibilities are the typical day-to-day tasks for the role.

• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
  
• Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
  
• Proven experience in the provision of technical services to clients.
  
• Ability to apply technology to contribute to the overall goals of the organisation.
  
• Integrity in dealing with personnel, customer and supplier issues.
  
• Demonstrated work history of ethical business practice.
  
• Demonstrated experience in dealing with customers at all organisational levels.
  

Requirements

Key Experience, Skills & Abilities

Experience

• Industry Experience - 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies.
  
• Familiar with Microsoft Premier Support escalations.
  
• Good Customer Services Experiences.
  

Qualifications

• Relevant tertiary education highly desirable (degree in IT discipline preferred).
  

Certifications

• Relevant Microsoft Cloud products certifications highly desirable.