Customer Solutions Specialist II

Cardinal Health International Philippines Inc.; Manila; On-site; PHP 300,000 - 480,000; Full time

Job summary

Cardinal Health in Manila seeks a Customer Service Associate to handle client questions, process orders and resolve issues with professionalism. You will maintain knowledge of products and update patient files, aiming for one-call resolution and patient satisfaction.

The role emphasizes data accuracy, HIPAA compliance, and collaboration across departments to improve service quality. Prior voice experience and college coursework are valued, with opportunities for growth within Cardinal Health.

Qualifications

• At least 2 years of work experience, with at least 1 year of voice experience.
• At least 2 years of college coursework or experience.

Responsibilities

• Handle client/patient questions and inquiries with courtesy to achieve one-call resolution.
• Maintain knowledge of company products and services across divisions or skill sets.
• Log into systems as appropriate to skill set and task(s) assigned.
• Complete CS documentation within 24 hours of service delivery and per guidelines.
• Provide accurate, timely solutions to complaints and order issues while protecting PHI.

Education

College coursework

Job description

Cardinal Health in Manila seeks a Customer Service Associate to handle client questions, process orders and resolve issues with professionalism. You will maintain knowledge of products and update patient files, aiming for one-call resolution and patient satisfaction.

The role emphasizes data accuracy, HIPAA compliance, and collaboration across departments to improve service quality. Prior voice experience and college coursework are valued, with opportunities for growth within Cardinal Health.