Customer Servise Representative

Repair Advise PH; San Juan; On-site; PHP 179,000 - 234,000; Full time

Job summary

Repair Advise PH in San Juan, Philippines, seeks a friendly receptionist to welcome customers, document devices for repair, and explain the repair process.

You will coordinate with technicians, handle payments, maintain records, and keep the reception area tidy to ensure a smooth customer experience; mall hours, six days a week.

Qualifications

• Excellent communication and customer service skills.
• Computer literate (Google Workspace / Microsoft Office).
• Detail-oriented and organized.
• Able to work in a fast-paced environment.
• Willing to work during mall hours (6 days a week).

Responsibilities

• Welcome and assist customers professionally
• Receive and document devices for repair
• Explain the repair process and estimated turnaround time
• Update customers regarding the status of their devices
• Coordinate with technicians to ensure smooth workflow
• Process payments and release repaired devices
• Maintain accurate customer records and repair documentation
• Keep the reception area clean, organized, and customer-ready

Skills

Excellent communication

Customer service

Detail oriented

Tools

Google Workspace

Microsoft Office

Job description

About the role

Join Repair Advise and become part of a growing team dedicated to providing reliable gadget repair services and excellent customer experience.

Key responsibilities

• Welcome and assist customers professionally
• Receive and document devices for repair
• Explain the repair process and estimated turnaround time
• Update customers regarding the status of their devices
• Coordinate with technicians to ensure smooth workflow
• Process payments and release repaired devices
• Maintain accurate customer records and repair documentation
• Keep the reception area clean, organized, and customer-ready

About you

• Excellent communication and customer service skills
• Computer literate (Google Workspace / Microsoft Office)
• Detail-oriented and organized
• Able to work in a fast-paced environment
• Willing to work during mall hours (6 days a week)