Customer Service Team Lead | Onsite, Taguig | Day Shift
Nityo Infotech Inc.
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Job summary
Nityo Infotech Inc. is hiring a Customer Service Team Lead in Taguig, Philippines. The role involves managing local and offshore support teams to ensure high-quality service and the achievement of key performance indicators (KPIs). The ideal candidate will have strong customer support experience, leadership abilities, and expertise in customer support ticketing systems.
Key responsibilities include overseeing ticket queues, coaching team members, and driving process improvements. Experience in retail accounts and technical troubleshooting is preferred, along with proficiency in tools like Zendesk and Salesforce.
Qualifications
- 3-5 years of experience in customer or technical support roles.
- Experience in managing retail accounts and ensuring service excellence.
- Proven ability to coach and improve team performance.
Responsibilities
- Manage and support local and offshore support teams.
- Ensure high-quality customer service and achievement of KPIs.
- Oversee ticket queues and ensure workloads are prioritized.
Skills
Education
Tools
Job description
Nityo Infotech Inc. is hiring a Customer Service Team Lead in Taguig, Philippines. The role involves managing local and offshore support teams to ensure high-quality service and the achievement of key performance indicators (KPIs). The ideal candidate will have strong customer support experience, leadership abilities, and expertise in customer support ticketing systems.
Key responsibilities include overseeing ticket queues, coaching team members, and driving process improvements. Experience in retail accounts and technical troubleshooting is preferred, along with proficiency in tools like Zendesk and Salesforce.
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