CUSTOMER SERVICE STAFF - ENTRY LEVEL (BGC TAGUIG)

Staff Alliance Inc.; Taguig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Staff Alliance Inc. is seeking an entry-level Customer Service Staff to support clients via phone and email from its office in BGC, Taguig. The role emphasizes clear communication, professionalism, and a positive, empathetic approach to customer interactions.

As you handle inquiries, you will provide accurate product information, document issues, and escalate complex concerns when needed. The position suits graduates seeking hands-on experience in a dynamic contact center environment.

Qualifications

• Bachelor's degree in any field is required.
• Excellent verbal and written communication skills.
• Ability to handle complaints and resolve issues professionally.
• Amenable to work in BGC, Taguig.
• Willing to work on shifting or night shift schedule.

Responsibilities

• Assist customers with concerns via phone and email.
• Provide accurate information about products, services, guidelines, and policies.
• Resolve complaints while maintaining professionalism.
• Document interactions, issues, and resolutions in the system.
• Escalate complex concerns to the appropriate department.

Skills

Verbal communication

Written communication

Customer service

Education

Bachelor's degree in any field

Job description

CUSTOMER SERVICE STAFF (ENTRY LEVEL)

QUALIFICATIONS

• Must have a Bachelor's degree in any field
• Excellent verbal and written communication skills with the ability to respond clearly and professionally.
• Ability to handle complaints and resolve issues efficiently while maintaining professionalism.
• Amenable to work in BGC, Taguig.
• Willing to work on a shifting or night shift schedule.

JOB RESPONSIBILITIES

• Assist customers with their concerns via phone and email in a timely and professional manner.
• Provide accurate and up-to-date information about products, services, guidelines, and policies.
• Resolve customer complaints efficiently while maintaining a positive and empathetic approach.
• Document customer interactions, issues, and resolutions accurately in the system.
• Escalate complex concerns to the appropriate department when necessary.

FAQS:

What is Staff Alliance, Inc.?

Staff Alliance Inc. is a manpower provider providing personnel to different companies for 32 years. We have established and well-known clients. Let us help you in finding the right job for you. Let us be your stepping stone to a brighter future and career ahead of you.