Customer Service Specialist (With Shopify Experience) | E-commerce Account

Hcreates; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Luzz Pickleball, an independent e-commerce brand, is looking for a reliable, detail-oriented Customer Service Specialist to handle overseas client communications on-site during night shifts.

You will manage live chat and email inquiries, track orders, provide product details on pickleball paddles and gear, and coordinate with operations to resolve delays. Strong written English and fast response times are essential.

Qualifications

• Excellent written English with professional phrasing and grammar.
• Ability to type quickly and accurately while handling live chats.
• Detail-oriented with focus during peak chat times.
• Experience with Shopify customer service or cross-border e-commerce preferred.

Responsibilities

• Manage incoming inquiries via Live Chat and Email (30+ tickets per day).
• Respond to chats within 60 seconds and resolve order/tracking questions.
• Provide product details for pickleball paddles, gear, and accessories.
• Coordinate with operations to resolve shipping delays or complex cases.

Skills

Excellent written English

Fast typing

Attention to detail

Shopify customer service

Cross-border e-commerce experience

Tools

Helpdesk systems

Live chat tools

Ticket management software

Job description

About the role

We are seeking a reliable, details-oriented, and quick-responding Customer Service Specialist to manage client communications for an independent e-commerce brand specializing in Pickleball gear (Luzz Pickleball). This is an on-site night shift position dedicated to providing exceptional support to overseas customers via live chat and email.

Key responsibilities

• Manage incoming inquiries via Live Chat and Email (approx. 30+ tickets per day)

• Ensure all incoming live chats are accepted and responded to within 1 minute (60 seconds)

• Handle inquiries regarding order tracking, product specifications (Pickleball paddles, gear, and accessories), shipping status, returns/exchanges, and promotional discounts

• Coordinate with the operations and logistics teams to resolve complex cases or shipping delays in a timely manner

About you

• Excellent written English skills with professional phrasing, good grammar, and fast typing capabilities

• High attention to detail with the ability to maintain focus and respond to live chats in under 1 minute

• Prior experience on Shopify customer service or cross-border e-commerce is strongly preferred

• Ability to quickly learn and understand product technical details (sports equipment / Pickleball paddles)

• Comfortable working a fixed night-shift schedule on-site

• Familiarity with helpdesk systems, live chat widgets, and ticket management software