Customer Service Specialist – Troubleshooting & Solutions

Refine Medical Services & Cosmetics Inc.; Taguig; On-site; PHP 245,520 - 357,120; Full time

Benefits offered by this job

Bereavement Leave

Maternity Leave

Paternity Leave

Sick Leave

Vacation Leave

Job summary

Refine Medical Services & Cosmetics Inc. is hiring for an English-language customer service role based on-site in Taguig. The position requires 1–3 years of experience, a bachelor’s degree, and the ability to handle inquiries and troubleshoot product issues.

You will provide product information, assist customers, and maintain accurate records. Duties include follow-ups via phone, chat or email, and identifying upsell opportunities while ensuring customer satisfaction.

Qualifications

• Must communicate in English and provide customer support.
• Experience handling inquiries and troubleshooting.
• Proficient in updating and retrieving customer records.

Responsibilities

• Provide introductory information about products to customers.
• Handle customer complaints and troubleshoot product/service issues.
• Follow up with clients by phone, web chat or email to ensure satisfaction.
• Access databases to retrieve account information for customers.
• Inform customers about additional products or services that may help them.
• Escalate queries when necessary.
• Update customer records after each contact.
• Stay up to date on products and services offered by the organization.

Skills

English language

Customer service

Problem solving

Back office support

Education

Bachelor's degree

Job description

Refine Medical Services & Cosmetics Inc. is hiring for an English-language customer service role based on-site in Taguig. The position requires 1–3 years of experience, a bachelor’s degree, and the ability to handle inquiries and troubleshoot product issues.

You will provide product information, assist customers, and maintain accurate records. Duties include follow-ups via phone, chat or email, and identifying upsell opportunities while ensuring customer satisfaction.