Customer Service Specialist - Manila (On-site) with Bonuses & HMO

Metacom Careers; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Performance bonus

Incentives

Job summary

Metacom Careers in Manila is seeking a Customer Service Representative to handle calls, communicate product information, and assist customers to ensure exceptional service. The role requires 0–2 years in customer service and a Bachelor's degree preferred, with strong English communication.

You will maintain records, work with teammates to improve service delivery, and help resolve inquiries while ensuring customer satisfaction in a dynamic on-site environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in a customer service role.
• Proficiency in English language and effective communication skills.
• Strong interpersonal and people skills with a focus on customer satisfaction.
• Demonstrated organizational skills and ability to multitask.
• Familiarity with technical troubleshooting processes.

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Skills

English proficiency

Effective communication

Interpersonal skills

People skills

Organizational skills

Multitasking

Technical troubleshooting

Education

Bachelor’s degree

Job description

Metacom Careers in Manila is seeking a Customer Service Representative to handle calls, communicate product information, and assist customers to ensure exceptional service. The role requires 0–2 years in customer service and a Bachelor's degree preferred, with strong English communication.

You will maintain records, work with teammates to improve service delivery, and help resolve inquiries while ensuring customer satisfaction in a dynamic on-site environment.