CUSTOMER SERVICE SPECIALIST II

TE Connectivity; Mexico; On-site; PHP 400,000 - 600,000; Full time

Job summary

TE Connectivity is seeking a Customer Service professional to ensure timely responses to customer inquiries and smooth coordination with sales, planning, and supply chain teams.

The role involves managing orders, resolving issues across departments, and driving improvement actions based on feedback while upholding TE values of accountability and teamwork.

Qualifications

• Bachelor’s degree is required.
• Strong analytical and interpersonal skills.
• Experience with customer portals and cross-functional coordination.
• Knowledge of SAP, Salesforce, and Microsoft Office.
• Excellent verbal and written communication.
• Ability to work independently and manage priorities.
• Ability to resolve medium complexity issues.
• Ability to train others.
• Flexible to changing priorities and business conditions.
• Team player with proactive approach.

Responsibilities

• Liaison between customer and TE.
• Respond to customer inquiries in a timely manner (RMA, delivery status, tracking information, billings, credit status).
• Maintain close communication with sales, planning and supply chain teams.
• Daily external and internal communication with counterparts on ongoing inquiries.
• Managing order portfolio and coordinating with internal stakeholders.
• Support execution of improvement actions based on customer feedback and business requirements.
• Demonstrates TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity).
• Assists in relevant management roles to demonstrate leadership within the integrated supply chain.
• Ensures timely follow up for customers.
• Reviews and tracks past due orders.
• Follow up on actions to achieve KPIs.
• Review, follow up and manage customers portals daily.
• Channels customers complaints, requests and claims.
• Receives and processes transactions by phone, SAP and email.
• Investigates and solves customer complaints.
• Follow up and ensures shipments on requested dates.
• Attend critical meetings with customers and update meeting files.
• Works with Engineering and launching team for new products for customers.
• Works with Finance to go over A/R and align information for disputes or write offs.
• Works with Sales and Finance to review freight chargebacks for disputes or write offs.

Skills

Analytical skills

Interpersonal skills

Decision making

Negotiation

Communication skills

Problem solving

Time management

Independence

Team training

Adaptability

Education

Bachelor’s degree

Tools

SAP

Microsoft Office

Salesforce

Excel

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

What Your Background Should Look Like

Bachelor’s degree

• Strong analytical skills
• Knowledge in management and functions of customer portals
• Optimal management of interpersonal relationships
• Computer systems (SAP, Microsoft Office and Salesforce)
• Excel (high efficiency desired)
• Decision making and negotiation skills
• Effective communication (Verbal and written)
• Problem solving
• Sense of urgency and time management
• Able to provide solutions to medium complexity
• Team player and ability to train others
• Flexibility to adapt to changing priorities and business conditions
• Ability to work independently

Tasks And Responsibilities

• Liaison between customer and TE.
• Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams.
• Maintains close communication with sales, planning and supply chain teams.
• Daily external and internal communication with your counterparts, on the ongoing inquiries.
• Managing order portfolio and coordinating with internal stakeholders.
• Support the execution of improvement actions based on customer feedback and business requirements.
• Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity).
• Follows standard work and company’s objectives to assure ECE.
• Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain.
• Ensures timely follow up for customers.
• Reviews and tracks past due orders.
• Follow up on actions to achieve KPIs
• Review, follow up and manages customers portals (daily)
• Channels customers complaints, requests and claims.
• Receives and process transactions by phone, SAP and email from customers.
• Investigates and solves customers complaints.
• Follow up and ensures shipments on requested dates.
• Attend critical meeting with customer and update meeting files.
• Works with Engineering and launching team for new products for customers.
• Works with Finance to go over A/R and aligns information for disputes or write offs.
• Works with Sales and Finance to go over freight chargebacks for disputes or write offs.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork