Customer Service Specialist

0565 Claymount Assemblies Philippines, Inc. (\"CAP\"); Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

0565 Claymount Assemblies Philippines, Inc. ("CAP") is seeking an order processing associate to manage end-to-end order entry, acknowledgment, and revisions. You will coordinate delivery dates with planning and logistics teams and communicate with Asian customers as part of pre- and post-sales support.

The role requires strong English communication, ERP knowledge, and proficiency with MS Office and video conferencing tools. A college business degree and customer service background are preferred.

Qualifications

• College graduate of any Business courses.
• Direct customer support experience.
• Knowledgeable and has background in ERP system.
• Excellent command of English language both oral and written.
• Proficient with email, Microsoft Office, and video conferencing tools (Zoom/Teams).

Responsibilities

• Process end-to-end order entry, acknowledgment, and revisions.
• Coordinate delivery dates with planning and shipments with logistics.
• Interact with Asian customers, sales and service reps to handle pre- and post-sales functions.
• Respond promptly to inquiries via phone, email, chat or other channels.
• Escalate complex issues to appropriate departments as needed.
• Prepare or review reports related to order processing and KPI duties.
• Complete required compliance training and participate in performance KPIs through the year.

Skills

English proficiency

Customer service

MS Office

Video conferencing

ERP system knowledge

Education

Business degree

Tools

ERP system

Job description

Summary Objective

To manage the ordering activities for the organization, including timely and accurate entry of all orders received; and performs other customer service-related activities.

Job Description

Main Duties Supports end-to-end order processing activities, including order entry, order acknowledgment, customer order confirmations, and order revisions. Ensures accurate and timely coordination with planning department for delivery date confirmations, & with logistics/shipping team for shipment alignment. Interacts with Asian customers, company sales and/or service representatives/ company inter-departments to handle a variety of pre-sales or post-sales service functions related to order processing & shipping. Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. Resolve customer concerns and complaints efficiently, escalating complex issues to the appropriate department when necessary. Handles requests for additional company materials. May prepare or review reports for order processing related matters and take necessary actions, and other reports/material as deemed necessary in the performance of function. Complete all required professional development and compliance training in the LMS platform. Performs duties as indicated in the annual KPI assigned by superiors. Perform additional duties as assigned to support sales growth, customer satisfaction, and overall business objectives as aligned with immediate superior.

Background

College graduate of any Business courses. Direct customer support experience including administrative experience. Knowledgeable and has background in ERP system.

Skills

Excellent command of English language both oral and written. Basic customer service skills are preferred. Knowledgeable in business tools such as email, microsoft office, video conferencing tools such as Zoom, Teams etc.

Time Type: Full time Job Type: Regular Work Shift: N/A Pay Rate Type: Salary

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Varex Imaging

Varex Imaging Corporation is a leading innovator, developer, and manufacturer of X-ray imaging component solutions, which includes X-ray tubes, digital flat panel detectors, software, and other key components of X-ray imaging systems. With a 50+ year history of successful innovation, you will find our components in countless medical, industrial, and security imaging applications worldwide. Our mission states that through the talent of our people and vision of customers, we help improve and save lives throughout the world by making the invisible visible. Our values of Excecution, People, Integrity, and Collaboration are foundational to our success in upholding our mission. We cannot make the invisible visible and uphold our mission without our EPIC employees, who deliver cutting edge technology globally, consistently pursue the highest quality standards, engage in a diverse and ethical workforce, inspire innovation, and showcase a customer mindset. We strive every day to make a difference in the lives of both our customers and theirs. At Varex, our employees’ success is our success. Come and learn more! Visit www.VarexImaging.com