Customer Service Representative - Remittance/Fintech

Asiatel Outsourcing; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Asiatel Outsourcing is seeking a Customer Service Representative for our International Remittance / FinTech account in Ortigas, Pasig City. This onsite role requires handling inbound/outbound calls, emails, and inquiries while ensuring accurate remittance processing and excellent customer experience.

The ideal candidate has 1+ year of international BPO experience, strong communication and problem-solving skills, and familiarity with CRM systems and web-based tools.

Qualifications

• Minimum 1 year BPO experience with an international account.
• Strong communication and problem-solving abilities.
• Experience in remittance, money transfer, or FinTech is a plus.
• Tech-savvy with CRM and web-based tools.

Responsibilities

• Handle inbound and outbound calls, emails, and inquiries for remittance and financial services.
• Process international money transfer transactions in line with regulations.
• Provide accurate information and issue resolution, with product knowledge support.
• Update customer records in CRM and maintain data integrity.
• Support multiple products and ensure a professional customer experience.
• Meet KPIs, quality scores, and performance targets.

Skills

Communication skills

Problem solving

CRM familiarity

FinTech awareness

Tools

CRM systems

MS Office

Web-based tools

Job description

CUSTOMER SERVICE REPRESENTATIVE (International Remittance | BPO | FinTech)

Asiatel Outsourcing (Asia Teleservices Inc.) — Ortigas, Pasig City | Onsite

WHY JOIN US?

Asiatel Outsourcing (ATOI) is the first Philippine-founded outsourcing company listed on the TSX Venture Exchange. As we continue to experience exceptional growth, we are looking for top-tier talent to join our dynamic team. We remain committed to fostering a culture of excellence, innovation, and career growth.

ABOUT THE ROLE

Asiatel Outsourcing is hiring experienced Customer Service Representatives for our International Remittance / FinTech account. If you have background in BPO, customer support, international accounts, or financial services, this is an excellent opportunity to grow your career with a fast-expanding company.

JOB KEY RESPONSIBILITIES

• Handle inbound and outbound calls, emails, and customer inquiries for remittance and financial services.

• Process international money transfer transactions following regulatory and compliance guidelines.

• Provide accurate information, issue resolution, and product knowledge support.

• Update and maintain customer records in CRM tools.

• Support multiple products and ensure a smooth and professional customer experience.

• Achieve assigned KPIs, quality scores, and performance targets.

JOB KEY QUALIFICATIONS

• Minimum 1 year BPO experience handling an international account (customer service, financial services, telco, banking, or related accounts).

• Strong communication and problem-solving skills.

• Experience in remittance, money transfer, payment processing, or FinTech is a plus.

• Tech-savvy; familiar with CRM systems, MS Office, and web-based tools.

• Willing to work onsite in Ortigas and on shifting schedules, weekends, and holidays.