Customer Service Representative - PH Remote

Snapscale Philippines; Davao City; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Perfect attendance bonus

Yearly salary increase

Career growth opportunities

Fun and supportive environment

Job summary

Snapscale Philippines is hiring a Customer Service Representative to join our team in the Philippines. You will be the main point of contact for customers, resolving inquiries, handling complaints, and coordinating with internal departments to ensure a seamless experience.

The role requires strong verbal and written communication skills, attention to detail, and the ability to manage multiple tasks while delivering high-quality service.

Qualifications

• 1+ year experience in BPO or customer service.
• Strong communication skills in English.
• Familiarity with CRM systems and ticketing tools.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
• Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
• Assist with collections and invoicing while supporting administrative tasks and operational duties
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Process orders, forms, applications, and requests accurately and efficiently
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal departments to ensure customer needs are met
• Follow communication procedures, guidelines, and company policies
• Stay knowledgeable about company products, services, and policies
• Ensure customer satisfaction and provide feedback to the customer service manager

Skills

Strong verbal communication

Excellent written communication

Organizational skills

Multitasking

Customer service orientation

Proactive mindset

Tools

CRM systems

Ticketing tools

Office software

Job description

Job Description:

Overview

Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Key Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
• Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
• Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Process orders, forms, applications, and requests accurately and efficiently
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal departments to ensure customer needs are met
• Follow communication procedures, guidelines, and company policies
• Stay knowledgeable about company products, services, and policies
• Ensure customer satisfaction and provide feedback to the customer service manager

Perks

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development
• Fun and supportive working environment
• Minimum of 1 year relevant experience in the BPO or customer service industry
• Accounts Receivable and Billing experience (preferred)
• Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls
• Excellent written communication skills for handling professional email and chat correspondence
• Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines
• Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations
• Collaborative team player with a proactive mindset and strong sense of ownership and accountability
• Ability to follow processes, adapt to feedback, and maintain high service quality standards
• Comfortable using CRM systems, ticketing tools, and standard office software

Requirements