Customer Service Representative (Open for Fresh Graduate) - SBA

John Clements Consultants, Inc.; Metro Manila; Hybrid; PHP 201,000 - 290,000; Part time

Benefits offered by this job

Signing Bonus

Completion Bonus

Job summary

John Clements Consultants, Inc. is seeking a Customer Support Agent to handle inbound calls regarding Client Credit Card services. The role requires excellent English communication and the ability to work on night shifts, with options for home or on-site work in Northgate, Alabang, under a hybrid setup.

The five-month contract includes signing and completion bonuses. The successful candidate will assist customers, resolve inquiries, and identify sales opportunities while maintaining quality and

Qualifications

• Excellent English verbal and written communication skills.
• Must be able to finish at least 2 years in college.
• Night shift/shifting schedules will be required.
• Good wired internet connection of at least 30 Mbps.
• Amenable to work from home with a conducive workspace.
• Amenable to work onsite in Northgate, Alabang.
• Amenable to work in a hybrid setup.

Responsibilities

• Answer inbound calls from stores and customers regarding Client Credit Cards.
• Resolve credit inquiries on new accounts.
• Apply problem solving to achieve customer satisfaction.
• Generate additional revenue via retail, credit, and product marketing.
• Comply with call quality standards and company policies, including Time and Attendance.

Skills

Verbal and written communication

Customer service focus

Teamwork

Basic computer skills

Education

Two years in college

Tools

Basic Internet skills

Job description

JOB DESCRIPTION

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);

• Resolve credit inquiries on new accounts;

• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;

• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;

• Comply with over-all call quality standards; Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

QUALIFICATION

• Excellent English Verbal and written Communication Skills

• Must be able to finish at least 2 years in college

• Candidates must be willing to work on Night Shift/Shifting Schedules.

• Should have good, wired internet connection of at least 30MBPS.

• Amenable to work from Home with a conducive workspace.

• Amenable to work onsite in Northgate, Alabang.

• Amenable to work in a hybrid set-up.

• Ability and willingness to recognize, deliver on card service sales opportunities.

• Ability to perform in a fast-paced environment and adaptable to change.

• Flexibility and adaptability to meet business needs.

• Must have knowledge on basic Computers skills.

• Professional Phone etiquettes and ability to work with a Team.

• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers

• Must have knowledge on basic Computers skills.

OTHER DETAILS:

• 5 Months contract duration

• With Signing Bonus and Completion Bonus