Account Representative (Non-Voice)

InteLogix; Western Visayas; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix in Bacolod City, Negros Occidental, is hiring a customer support associate to serve as the primary contact for customers via phone and email. You will address inquiries, resolve complaints, and guide customers through solutions while maintaining product and policy knowledge.

This role requires high attention to detail, empathy, and a commitment to delivering Best-In-Class service. Eligible candidates have at least 1 year of international call center experience, strong communication

Qualifications

• Minimum 1 year of international call center experience.
• Strong communication and customer service skills.
• Comfortable working onsite in Bacolod City.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and raise complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Call center experience

Excellent communication

Customer service mindset

Problem solving

Education

High School Diploma

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality
• Are you driven to deliver effective results while providing excellent customer service
• Do you have extraordinary communication skills

What's it in for YOU

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone and email
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and raise complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look For In a Candidate

• High School Diploma or equivalent
• At least 1 year of international call center experience required (voice/phones)
• Good communication skills
• Amenable to work onsite at Bacolod City, Negros Occidental
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

What's it in for YOU

• Paid Training
• Referral Program