Customer Service Representative - Life Insurance

DXC Technology Company; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Professional growth opportunities

Collaborative workplace

Job summary

DXC Technology Manila is seeking Customer Service Representatives for the Life Insurance Industry to handle business process transactions and collaborate with senior analysts.

This full-time role in Taguig offers opportunities for professional growth and a collaborative workplace, with a focus on accuracy, compliance, and data-driven improvements.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions with accuracy.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Identify process bottlenecks and assist quality assurance.
• Ensure compliance with standards and procedures.
• Support in analyzing data trends and reporting.
• Help update and maintain process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

Business process transactions

Process optimization

Data analysis

Team collaboration

Education

Bachelor's degree in a relevant field

Advanced degree in a relevant field a plus

Job description

Job Description

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: Customer Service Representatives - Life Insurance Industry

Location: DXC Manila IPC McKinley Hill, Taguig City

Employment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a Customer Service Representatives - Life Insurance Industry who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities

• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

What We Offer

Competitive Compensation And Benefits

• Professional growth opportunities
• A collaborative and inclusive workplace

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.