Customer service Representative in Top Bpo.

Recruitify_HR; Cebu City; On-site; PHP 180,000 - 260,000; Full time

Job summary

Recruitify_HR seeks an experienced customer service professional to deliver exceptional service through multiple channels. The role requires handling inquiries, resolving complaints, and maintaining product knowledge to assist customers effectively.

Candidates should have 3-5 years in customer service, strong communication skills, and a customer-oriented mindset in a fast-paced environment. This position is typically full-time and on-site in Cebu City, Philippines.

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in customer service or a related role.
• Strong verbal and written communication skills.
• Problem-solving and conflict resolution abilities.
• Empathetic, patient, and customer-oriented.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Handle inquiries and resolve complaints in a timely and professional manner.
• Maintain knowledge of products and services to assist customers effectively.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with team members and management to enhance customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Empathy

Customer orientation

Education

Bachelor’s degree

Job description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Handle customer inquiries and resolve complaints in a timely and professional manner.
• Maintain thorough knowledge of company products and services to assist customers effectively.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with team members and management to enhance customer satisfaction.

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Handle customer inquiries and resolve complaints in a timely and professional manner.
• Maintain thorough knowledge of company products and services to assist customers effectively.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with team members and management to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3-5 years of experience in customer service or a related role.
• Skills and Competencies: Strong verbal and written communication skills.
• Skills and Competencies: Problem-solving and conflict resolution abilities.
• Qualities and Traits: Empathetic, patient, and customer-oriented.
• Working Conditions: Fast-paced environment with the ability to handle multiple tasks.